VIVOBAREFOOT London Reviews Summary

Customer Service

Pros:

• "One of the pairs was faulty and they replaced it instantly."
• "Went in to look at the new vivo collection and both staff was very helpful and patient."
• "The service at their store is very helpful, friendly and try their best to make you satisfied."
• "Been visiting the store for over 4 years. Staff are always lovely and helpful."
• "The staff member Marco was really helpful, he examined my feet and gave me various shoe models to try."
• "Great customer service! Very helpful staff, especially Jakub, went above and beyond to help me find the right product and size for my hiking trips and gave me some useful tips."
• "The staff here is incredibly kind and helpful."

Cons:

• "They have hideously uncomfortable designs."
• "I cannot tell you how many times I have called the shop and not once has my call been answered."
• "Probably decent products but customer service is awful."
• "No customer service. Sales staff were just stood around and aren't bothered about approaching customers."
• "The staff are not at all friendly nor helpful. The service is abrupt to the point of rude."
• "Rude, unhelpful staff. Went in to buy, finally got attention and was told 'out of stock', go online."
• "Their customer service is appalling."

Product Quality

Pros:

• "Since buying these trainers my foot pain has gone. Everyone should buy a pair from this store."
• "I was absolutely amazed how great they fit on feet and are very comfortable to wear on any kind of surface."
• "The leather shoes are amazing as well."
• "Love my Vivobarefoot boots. I have problems with my feet and knees but find my boots super comfy and great for long periods of walking."
• "Vivobarefoot shoes are a truly liberating experience."
• "Foot shaped (not shoe-shaped), to let your feet do their natural thing."
• "The shoes themselves are super comfortable, even as a first time wearer they were fantastic."

Cons:

• "Great concept but shoes are of poor quality. Got a pair and the drawstring broke within 6months!"
• "Soles of another so thin around the edge that you can see through them to the insole."
• "Can't believe they can call themselves eco when their shoes fall apart without putting them through the tests they are designed for."
• "The quality control is bad as no two shoes feel the same."
• "I got a pair of boots from vivo and they fell apart after a month."
• "Not impressed with the quality of their shoes."
• "The laces broke within 3 months on some off-road boots!"

Shopping Experience

Pros:

• "Safe to say I bought a pair and a coffee table book and left feeling satisfied!"
• "Do your feet a favour and get some vivo barefoot shoes asap!"
• "James and Frank were really helpful, friendly, and provided specific advice."
• "Amazing service from Jim and Aga to myself and my partner and both being so patient as we took a while each finding the style we wanted."
• "Such great service from both members of staff dealing with a very busy Sunday today!"
• "What an amazing service we received from James! First time we went to your store he welcomed us immediately, he was super friendly and attentive."
• "Amazingly helpful staff introduced me to their weight distribution monitor which showed where I was putting most of my weight on my feet."

Cons:

• "Useful to see the shoes in-store, but poor customer service experience."
• "I was disappointed to be unable to go in; I waited approx 40 mins in a fairly short queue outside but barely moved and gave up."
• "Had a very unpleasant experience. The service was rushed and all the 3 staff had the same attitude."
• "Having waited 30 minutes outside as short staffed so blocked off the door and once inside only three people serving!!!"
• "I was hoping to buy two pairs of shoes today - one to replace my current Vivos, and another as a pair of winter boots. Very busy in store but at least 3 members of staff standing around chatting."
• "I didn't feel so much like I was in a shop, it felt more like a social gathering."
• "I'm really keen to get in to the vivobarefoot thing but want to do it properly rather than buy online so I made a special trip to 7 dials to visit the shop with the intention of trying on several styles as I want them for different activities but the shop was chaos."