McDonald's Reviews Summary

Customer Service

Pros:

• "Staff could not have been more helpful or responsive when I requested a meat free breakfast"
• "Lynford was the absolute highlight of my trip, helped me with a tiny issue I had with such charm and promptness."
• "The server was great and helpful."
• "The staff are very helpful."
• "The manager was really helpful (well I think he was the manager as he helped us, then went to serve behind the counter helping with the orders), he went out of his way to help us to use the automatic ordering system, which saved us a lot of time."
• "She was very helpful and John he made sure everyone was safe and provided all we needed for the day."
• "Brilliant experience staff very helpful with service and needing directions when it came to what London bus to get on as I was a tourist trying to get to my hospital appointment so very happy with food and service thankyou."

Cons:

• "The staff are rude, poorly trained look dirty and have zero customer service skills."
• "The worst customer service and useless staff especially the gentleman in a white shirt at the collection desk shouting out the numbers who looked like he was totally lost."
• "Speed of service is ok. Food was hot enough to enjoy but the attitude of the staff is appalling."
• "Once again a terrifying poor level of customer service, no receipts for a number of customers, staff that clearly don't give a ****."
• "Slow service, staff with attitude"
• "The staff are often unhelpful and don't seem to care about customer service."
• "staff were extremely unhelpful and kept ignoring people who were trying to talk to them"

Cleanliness

Pros:

• "Good and big place. Usually quite tidy."
• "The restaurant was quite large and spacious and easy to find somewhere to sit."
• "The toilets were decent and clean."

Cons:

• "The toilets needed attention with the bins in the ladies overflowing with at least 2 days detritus."
• "in the ladies toilets 2 out of 3 toilets were completely clogged and unusable"
• "Dirty sticky floors, tables need a clean down and it's always busy."
• "Eating in area not very clean."
• "Toilets were grubby and disastrous"
• "This restaurant is often dirty and unkempt."
• "There is a toilet upstairs, but it was unusable as it was so disgusting, both urinals were full of wee, one with a tape across it, one cubicle had toilet paper on the floor as well as an empty wine bottle on the floor."

Ordering System

Pros:

• "Ordering is quick, collecting takes 15mins+"
• "I like how they have an electronic touchscreen which you can now order from, it makes it quicker for some people to order and pay."

Cons:

• "The store was overcrowded and the self service machines/ system was a mess"
• "They've replaced staff with electronic ordering which is slow and cumbersome."
• "Self service machine did not print my receipt and the on-screen queue thing was also not working"
• "The place order yourself system always seems to be a bit hit & miss in here"
• "THE ARGOS 'ORDER AND COLLECT' SYSTEM DOES NOT WORK!!! IT'S UPSETTING YOUR STAFF AND PISSING EVERYONE ELSE OFF TOO."
• "The ordering system at this place is a total failure"
• "Rude staff, long waits, and I'm not sure they really know how to work the collection system."

Food Quality

Pros:

• "Food was hot enough to enjoy"
• "Today Brixton's McD's was on point. Quick, polite service and most of all the fries were hot and the Big Mac fairly hot."
• "THEIR SERVICE IS REALLY GOOD & THE FOOD IS TASTY."

Cons:

• "Food as always looking limp and nothing like the photos advertising the various meals."
• "Food tasted terrible and dry."
• "The chicken sandwich I ordered... was dry and rubbery."
• "The food is greasy, unhealthy, and generally unappetizing."
• "The food was behind cold... waited another 5 minutes until I got my food cold and nasty."
• "Served food cold or not enough heated... Ice cream served melted."
• "The food itself very disappointing, even for Mac Donald's: they gave me a special mc bacon burger with no bacon in it."