"Relatively good facilities and generally not expensive."
"The pool is clean and spacious (double lane so plenty of space)."
"Great investment by Ealing council for the public. Swimming pool indoors, library with computer scanning and printing access, child and adult services, good gym and studio classes with personal instructors available."
"The mixed gym is full of equipment."
"Everything from the gym to swim baths are great. The library is also very great however it could be a little bigger."
"A spacious leisure center that has daylight! With lots of activities and rooms to hire for meetings and events as well as sports."
"Busy local gym in the town hall. Reasonably well kept with good range of equipment."
Cons:
"The swimming changing room facilities are probably the dirtiest I have seen."
"Not really taken care and at most times almost anyone can come in to swim and is very dirty."
"The womens gym is charged the same but the machines available are not the same and most are out of order for months at a time."
"It could potentially be a great place with good facilities. Unfortunately, it is extremely dirty and neglected."
"Pool changing room unsanitary."
"Everything is incredibly dirty and stinky."
"Swimming pools - dirty."
Staff and Customer Service
Pros:
"Gym- well maintained and staff helpful."
"The staff are far from rude and really helped when i was settling into gym sessions."
"Workers friendly."
"Staff are courteous and helpful."
"Staff know what they're saying and they are friendly and willing to offer advice."
"Staff is friendly and competent."
"Overall staff are nice but not really interested if customers have any issue."
Cons:
"The staff are very rude and unhelpful, they haven't got a clue regarding proper customer service."
"The most uncivil reception staff that I have ever encountered at a sports or leisure facility."
"Their staff is not trained, customer service is appalling!"
"Staff are so unprofessional and basically act like it's their first day at work."
"Rude staff giving wrong information who don't know what is happening themselves."
"The manager Tanisha here does an absolute disservice to the company."
"The most uncivil an unhelpful reception staff that I have ever encountered at a sports or leisure facility."
Swimming Pool
Pros:
"The pool is clean and spacious (double lane so plenty of space)."
"It's a really good place to swim when its open."
"The swimming pool instructors are great."
"I really like the pool, although it can be a bit noisy when the swimming lessons are on."
"Went with my 3 year old and found the facility very clean."
"The swimming pool is clean and not too busy."
"The pool itself is perfect."
Cons:
"If not a member getting booking can be challenging as they have very limited spaces for swimming due to a limited amount of life guards they have."
"Not really taken care and at most times almost anyone can come in to swim and is very dirty."
"The swimming pool instructors are all utterly disorganized and they don't follow the swimming stage requirements written on their website."
"Forget to book swimming any time during weekend, because even if you get slot, they will cancel."
"If you value your time and money, think twice about choosing the pool."
"Pool is always booked with parties."
"Swimming pool showers could be cleaned more often, usually very (very) dirty."
Value and Pricing
Pros:
"Relatively good facilities and generally not expensive."
"For the price of the membership this leisure centre offers great value."
"It's good value for money, but overcrowded and clearly overbooked during summer."
"The classes on offer are wide and cheap."
"Very affordable but very poorly managed."
Cons:
"Miserable staff. Sometimes gym is not open because no staff. Too over priced some machines never work and haven't been for 3 months."
"Membership cards are not scanning properly, you get charged for non attendance when you attend."
"Horrible company! Keeping my membership without a permission? Charging me constantly after canceling the contract?"
"The swimming pool could have good potential but otherwise it is exasperating to receive such poor treatment to the customers after paying a lot for four classes of 30 minutes a month."
Cleanliness and Maintenance
Pros:
"Venue is clean."
"Immaculately clean, capped numbers and plenty of space."
"The water is usually very clear and clean, and the smell of chlorine is not excessive."
Cons:
"The swimming changing room facilities are probably the dirtiest I have seen."
"It could potentially be a great place with good facilities. Unfortunately, it is extremely dirty and neglected."
"Everything is incredibly dirty and stinky."
"Swimming pools - dirty."
"The gym is filthy and not cleaned - dust everywhere."
"Cleanliness not even worth one star."
"The women's toilets are disgusting - very dirty inside the actual toilet."