1st Gear Motorcycle Training Centre Reviews Summary

Instructors

Pros:

• "Andy, Dave, Jez and Stefan are all great instructors and you will learn everything you need to."
• "Jez will get to the route of any problem you have on the bike and find a solution."
• "Dave was my main instructor and has such an encouraging and supportive way about him."
• "Jacko is more matter of fact as he will point out mishaps with clear intent for you to take note and improve but also praises at everyone opportunity, both are what you need as your test day’s come closer!"
• "The instructors are brilliant, the way they teach, friendly, professional, they know exactly what you are doing wrong and how to correct it."
• "All three instructors, Stephan, Dave and Jacko are a credit to the motorcycling world."
• "Every single instructor with high level of experience which can they easily pass to the student."

Cons:

• "But they don’t encourage it, they are not there to simply take your cash like other schools."

Facilities

Pros:

• "They have fantastic facilities from the beautiful 600cc Yamaha bikes to their test ground where they have the exact part 1 test laid out for you to practice over and over until you are totally confident."
• "As the training centre is right next to the test centre, all the routes are very easily accessible for lots of good practice."
• "The facilities and bikes are spot on and well maintained."
• "The site set up is also excellent with a permanent setup for Mod 1 testing as well as an off road practice area for left and right turns and also a roundabout."
• "The large training site meant that preparing for both Mod 1 and 2 tests was easy."
• "The off-road training facilities are fantastic, with the Mod 1 course exactly the same as the test-centre only two minutes down the road."
• "The training facility is good. A lot of space and well kept."

Cons:

• "The off-road training area surface is starting to deteriorate. Get those potholes filled in/smoothed over and then it’s a straight 100%."
• "Facilities a bit rubbish and toilets a bit gross, but good to have them on site."

Customer Service

Pros:

• "Michelle's organisation and communication with the client is also superb."
• "Great office staff (was dealt with by Tracey on her first day and although she didn’t really know what she was doing yet her enthusiasm and effort was second to none)."
• "Firstly Michelle in the office is so friendly and efficient, from the first enquiry to subsequent bookings, it was always a pleasure to talk to her."
• "Michelle for being so organised! When I booked my tests, I didn't realise my theory test would be invalid by the time I did my MOD 2, however, Michelle was so helpful."
• "Michelle was my first point of contact with my initial enquiry and was extremely responsive and answered all my questions thoroughly."
• "Michelle in the office who is extremely efficient and always on the ball."
• "Michelle in the office is very helpful and sorts all your test dates and times out and is a pleasure to deal with."

Cons:

• "Under booked my course because I thought I was better than I was."