Snakes & Ladders Reviews Summary

Cleanliness

Pros:

• "Felt really clean and very Covid-19 secure."
• "Nice coffee and food bar, clean toilet."
• "Toilets are kept clean and tidy."
• "Very clean and well maintained."
• "The equipment seemed clean, staff was always present and attentive."
• "Plenty of attractions for kids, very spacious and clean."
• "It was roomy, clean, well staffed."

Cons:

• "The baby changing room was dirty, the whole premises felt unpleasant."
• "This place is dirty and awful."
• "There were parts of the play area that required a deep clean as it was really dusty and dirty."
• "What a dirty place, rubbish swept up and left next to the bins, part of the play area smelt of dry urine."
• "Every time we come here this place is always dirty."
• "The soft play is huge and has lots of fun for kids plus a very nice outdoor playground but Unfortunately the place is very dirty."
• "Quite dirty, old and tatty. Some areas are disgusting of dirt and slime."

Value for Money

Pros:

• "Prices were really quite reasonable, around £25 for food and drinks for the 4 of us."
• "Snacks and drinks are available which are reasonably priced."
• "Good range of food and snacks at reasonable prices too."
• "Price is really affordable even during peak times!"
• "The prices are a very reasonable."
• "Price is reasonable."
• "Keeps them entertained for hours not expensive at all."

Cons:

• "Price is not worth the experience."
• "Also very overpriced, just paid £5.75 for a coffee that tastes like mop water and a small tiny muffin which is made for a 2 year old."
• "It's quite shocking how much it can cost for a child to have access to a play area."
• "Prices are a bit steep, especially if you go during peak hours and have more than one child."
• "Ridiculously overpriced."
• "Very expensive!! But a nice place to bring my niece for 2 hours of play but for the price of £11.25 for admission plus £5.25 for a kids meal of 4 chicken nuggets & chips."
• "Expensive and staff not helpful at all and seem clueless about the place they work."

Staff and Service

Pros:

• "Staff is friendly and helpful."
• "The staff were polite and helpful, especially the two ladies at the disco room were very nice."
• "The staff were absolutely amazing! Especially Ashmat who helped us from our initial enquiry to handling all the details of the day and even cleaned up."
• "The staff is nice and helpful."
• "I must say I am very impressed that the 3 members of staff were so lovely and helpful and I will be coming back."
• "Staff were very kind and accommodating."
• "Staff was always present and attentive."

Cons:

• "Young members of staff are huddled in a corner talking eating chips! No people skills!"
• "The cafe staff are a little ignorant, please keep up."
• "Kids enjoyed the time playing around but the staff was unprofessional, food served was not fresh at all."
• "Staff are young and do not want to greet/interact with you."
• "All the staff are very very young and you get the impression that they don't enjoy the job."
• "Really unhygenic and unfriendly staff who did not want to be there and looked like they'd had enough."
• "The stuff is very unfriendly!"