Prezzo Italian Restaurant Bury St Edmunds Reviews Summary

Service

Pros:

• "A young man called Ethan served me today and I have to say he was an amazing host... very polite helpful and efficient."
• "Thank you to everyone at Prezzo for the excellent meal!"
• "Amazing! Catering for 15 of us altogether, we pre-ordered the night before and the service was swift and perfect."
• "The staff were friendly and the restaurant had a nice atmosphere."
• "High praise must be given to the young lady who served us tonight she couldn’t have been more caring and attentive."
• "This evening was our first visit to Prezzo Bury St Eds utilising a mid week offer, I have to say we will return. Friendly, attentive staff with good covid awareness."
• "The waitress was fantastic and professional."

Cons:

• "The waitress was very rude and abrupt."
• "Their service seemed unorganized."
• "Ignored by waiting staff for most of our visit."
• "wow prezzo has really gone down hill. we just about ordered our drinks. then was left waiting to order our food."
• "Also had to wait a long time for food."
• "Slow service due to two of the servers flirting with the barman."
• "We waited about 20 minutes before anyone brought us the card machine."

Food Quality

Pros:

• "Absolutely delightful food."
• "Our meal was divine."
• "We both had a pasta dish that was delicious."
• "An excellent place to eat and enjoy great pizza and other Italian culinary dishes."
• "Prezzo delivers great spice and flavor to this simple dish."
• "Food was great, lovely and warm on a very cold night."
• "The margarita pizza was so deliciously cheesy and tasted amazing."

Cons:

• "Not a great experience, food was extremely slow to come out and when it did it was cold and bland no real flavours at all."
• "Worst pizza I've ever had, hard dry cold and very thinly topped, struggled to eat it and cut it."
• "Basically hardly any meat."
• "No flavour and no care put into making the food."
• "Had the pasta seafood, taste was ok but honestly must be using frozen packets of calamari mussels and shrimp in the meal now."
• "Don’t order the Pumpkin Ravioli is bright, yellow and ecru very tasteless and chalky."
• "The food was very mediocre, not up to the standard I was expecting of prezzo at all."

Ambiance

Pros:

• "The staff were friendly and the restaurant had a nice atmosphere."
• "The atmosphere was excellent, we had a great evening."
• "Happy family atmosphere."
• "Beautiful and historic restaurant."
• "The food was nice, atmosphere was nicer than some other Prezzo restaurants that have felt a little unwelcoming with the cold decor."
• "Pleasant atmosphere in the middle of town."
• "Sat in the window, nice atmosphere, very clean."

Cons:

• "We had a very loud table behind us who spent more time on the table than off not to mention numerous trip to the toilet and blatantly obvious that more COKE was being snorted than drunk."
• "Awfully hot under glass ceiling."
• "Air con too cold."
• "The building is beautiful but clearly not well maintained."
• "Although it's a decent place to eat, it doesn't have much atmosphere."
• "The place looked to be a bit run down."
• "Restaurant was too hot."

Management and Staff Training

Pros:

• "High praise must be given to the young lady who served us tonight she couldn’t have been more caring and attentive."
• "This evening was our first visit to Prezzo Bury St Eds utilising a mid week offer, I have to say we will return. Friendly, attentive staff with good covid awareness."
• "The waitress was fantastic and professional."
• "Extremely helpful and friendly staff."
• "Attentive service, very hot on allergies which is good to see."
• "We received a very warm welcome from a front of house gentleman, who also served us."
• "Visited here for a birthday meal for my mum. Elina was our waitress, she made the experience special."

Cons:

• "The waitress was very rude and abrupt."
• "Their service seemed unorganized."
• "Ignored by waiting staff for most of our visit."
• "Food was good but the manager needs to train his staff better."
• "It would really be an idea to take your staff through more training, even just down to the basics of acknowledging the customers and understanding your products."
• "Slow service due to two of the servers flirting with the barman."
• "Overly pushy staff, who, although place not busy, kept interrupting conversation after each course asking if we were ready to order."

Value for Money

Pros:

• "Food and drinks are reasonably priced and tasty."
• "I'm glad we used the taste card to get a discount as the price without it was far too high."
• "Recommend if you want a great lunch (or dinner)!"
• "Last minute booking, had been to Prezzo before but not this one, service great, I had sea bass...very good, hubby had calzone also very good...nice bottle of pinot."
• "Another lovely lunch at Prezzo in Bury St Edmunds yesterday."

Cons:

• "There is absolutely no value for money it seems, poor service, poor quality food but yet due to costs everything is expensive."
• "Value isn't great, and I wouldn't buy too many pints there!"
• "Extremely stingy with the pizza toppings."
• "I was generally disappointed. Prices had risen dramatically and portions seemed smaller."
• "The food was inedible."
• "Poor quality food, burnt dry chicken burger and watery pasta."
• "Overall, shocking service from Prezzo and I probably would have received better service in McDonald’s."