KFC Rhuddlan - Castle View Retail Park Reviews Summary

Service Speed

Pros:

• "The lad dealt with peoples complaints fast, served fast, made orders fast."
• "The place was super spotless due to the young lad whizzing around cleaning!"
• "I have never ever seen someone make orders so quick on front, the young lad was amazing."
• "Went through the drive thru. There is always a bit of a queue but the fast working staff keep things moving."
• "Our food was fast and good too :)"
• "Walked in at 9pm and got served straight away."
• "Chicken lovely, hot and very quick service."

Cons:

• "quite possibly the worst KFC I've ever been to - ordered food and it took half an hour before I had to ask for a refund as I was in no position to wait any longer for supposed fast food."
• "Worst kfc I've ever been waited 20 mins to be served then 40 mins for food."
• "Whenever I go to this KFC it seems to take a very long time to get to the till."
• "After queuing for 30 mins in a not so long drive thru queue, we were told there was no drinks whatsoever."
• "Hands down the worst service I have witnessed."
• "Worst Kentucky I have ever visited, staff are slow, waiting time is abysmal and the food is almost cold."
• "35 minutes before we even got served in the drive through, fast Food????"

Cleanliness

Pros:

• "The place was super spotless due to the young lad whizzing around cleaning!"
• "We sat in to eat was clean."
• "The restaurant was clean, and tidy although this might have been because the staff were going round cleaning."
• "The store is always clean and tidy."
• "Inside looks lovely though the new refurb."
• "However the staff is helpful and it is a clean space."

Cons:

• "There was flies landing on the food that had been left on tables."
• "The place was filthy with rubbish and food over lots of tables."
• "The seating areas were very poor too, looked like they hadn't been cleaned all day."
• "The place was filthy! Not a single table cleared, sauce thrown over seating, you could feel your feet stick to the floor, bins overflowing."
• "The bays here were filled with litter."
• "The bushes just around the building are filled with litter and the bins were overflowing."
• "Filthy tables and floor."

Order Accuracy

Pros:

• "Food was all fresh and hot had the choice if we wanted ice in drinks or not."
• "Luckily I got one of the helpful staff who was quick and friendly and rectified the shortage super quick."

Cons:

• "Ordered a Mighty Bucket no legs and a Boneless Banquet from the drive through... they had served legs."
• "There is often something missed from the order so worth checking bag before leaving."
• "Check everything before you leave. Ordered a Party Bucket and ALL 6 bags of chips missing."
• "Ordered a boneless banquet and a big daddy meal... The staff here aren't good with getting orders correct at all."
• "Every time I order there is something missing."
• "Just collected a family feast bucket and the staff forgot all the fries and dips for the separate crispy strips."
• "Always leave out fries or in this instance popcorn chicken on almost every time I order."

Staff Attitude

Pros:

• "Counter staff polite."
• "Thank you to the lady that worked there brought my car keys back that I'd left on the counter very friendly staff 😀"
• "Staff are a little hit and miss with most being very friendly and helpful and others stand-off and stoic."
• "Staff were friendly enough but let down by the experience in general."
• "Huge thanks to Mason who works here for running out and helping push our car over the speed bumps."
• "Very friendly staff."
• "The Staff are nice."

Cons:

• "Takes them an age to serve and staff come across as lazy and moody."
• "The second member was extremely rude and no customer care at all."
• "Staffed looked hungover and couldn't be bothered being there."
• "Staff are very ignorant n rude."
• "The majority of staff were not in uniform and overall a fast food outlet to be missed."
• "Staff slouched on the counter on their phones while there's a massive queue of people."
• "Not the cleanest of places. Everytime I go the tables and floor are usually dirty."

Facility

Pros:

• "There is plenty of parking on site and next to a large Aldi and Morfa Rhuddlan pub."
• "Free parking and disabled parking near to the entrance."

Cons:

• "A very limited menu. Not enough ordering terminals available when busy."
• "We struggled a little with ordering as the full menu is not available to see at the drive thru."
• "This place is only SOMEWHAT wheelchair friendly... And it is NOT Autistic / Sensory Disorder / Sensory Impairment Friendly AT ALL."
• "However the drive-through has a very sharp turn that's close to a corner of the building."
• "It's not that easy to get into; I have to struggle to use the door and get through it."
• "The ordering terminals block the pathway of other diners when in use."
• "There is only ONE SMALL Two-Seater DEDICATED Wheelchair Table in the entire restaurant that I saw there."