The Real Greek - Gloucester Quays Reviews Summary

Category: Greek restaurant Gloucester

Address: Unit R9, St Ann Way, Gloucester GL1 5SH, United Kingdom

Phone: +441452645432

Rating: 3.9
based on 164 reviews.

Food Quality

Pros:

  • "Delicious food and really nice inside the restaurant."
  • "Ordered the pork gyros wrap and it did not disappoint, ingredients were nice and fresh."
  • "The food was really good and the service is top class."
  • "The food was amazing. We really enjoyed the Portokalopita and the spinach tiropitakia."
  • "Delicious and well-priced food!"
  • "The souvlaki wraps are beautifully made and bursting with fillings."
  • "It was one of the best Greek foods I tried abroad."
  • "Shared the 8 course Santorini sharing set menu, which was amazing!"

Cons:

  • "But when our order came, it was a complete disappointment. The portions were so small."
  • "Have been before and enjoyed it, always have had the pita chicken wrap (gyros) but this time it was so stodgy, the meat was stringy and very dry."
  • "The Greek salad as a side dish was lovely except for the green olives, in Greece you only ever get black olives."
  • "Food was overcooked, Greek salad with no olive oil and salt and definitely not a main course portion."
  • "Food that myself and my friends ordered today was great but unfortunately I witnessed a incident involving the manager being rude to one of the waitresses on shift which was disappointing and disturbing to watch due to speaking with such aggression towards the waitress."
  • "Won't be eating here again sadly! First time eating at a 'the real greek' restaurant too."
  • "The food that myself and my friends ordered today was great but unfortunately I witnessed a incident involving the manager being rude to one of the waitresses on shift which was disappointing and disturbing to watch due to speaking with such aggression towards the waitress."
  • "The souvlaki was very poor. Stale chips, greasy flatbread (not oil, as you'd expect, but just greasy and unpleasant), the meat was incredibly dry and very little seasoning."

Service Quality

Pros:

  • "Our waitress was Chloe and she was super, checked on us, made sure we had no allergies, brought everything we needed and was really polite and helpful."
  • "Service was great. We had the lunch deal, so it was really reasonably priced also."
  • "Very good overall. The place was really busy, and still Lily was on top of every single detail, taking very good care of us."
  • "Visited for lunch using a Groupon voucher. Warm welcome and ushered to our table. Service was impeccable."
  • "But the highlight of the evening was our waitress, the wonderful Carina, she was always going above and beyond to help us choose. Very attentive and made us feel really special."
  • "Had a great birthday dinner with loads of vegan options!! The souvlaki were super filling and delicious and we had the hummus and flatbreads which were so tasty."
  • "Nice spacious restaurant. Staff friendly and professional especially our server Ellie."
  • "Never been before and went for a birthday meal with my best mate, amazing service and the food was delicious."

Cons:

  • "Staff were very friendly but the service was slow, although it was busy inside."
  • "It took them 25 minutes to get us 2 bottled beers, a coke and a ginger beer."
  • "After another 45 mins we finally received the food we ordered… And what a surprise - the portions were ridiculously small."
  • "Visited with my mum and toddler. The servers were friendly but very slow."
  • "There were too few staff for a lunchtime, the 2 servers were run off their feet. Very slow service."
  • "We ate here as a family and sadly would not return."
  • "The food was delightful! Admittedly my partner and I arrived on a Sunday evening, which I'd recommend to anyone as it was pleasantly quiet and our waitress (Hannah) went above and beyond when it came to service."
  • "Arrived to unclear rules and lack of clarity and understanding from staff about the kids eat free half term deal."

Ambience and Atmosphere

Pros:

  • "The ambience was nice with some traditional Greek music playing."
  • "Bathrooms were also kept nice and clean and are very comfortable to use."
  • "Nice place, lovely ambient music, feels like you are really in a Greek tavern."
  • "Fantastic Friday evening spent here with my wife. Brilliant service every member of staff was polite."
  • "The place itself is lovely and the food fantastic."
  • "We had a warm welcome and were seated quickly."
  • "Delicious food, brilliant helpful and friendly staff who did all they could to accommodate my wife who has mobility issues and a shellfish allergy."
  • "The shop overall looks very modern and tables and toilets were very clean infact spotless."

Cons:

  • "No desert items were on the menu, and none were offered when we sought out someone to get the bill ready."
  • "Very disappointed. Felt like we were forgotten, took over 20 minutes to order and get a drink then food took 40 minutes to arrive When it did it was very small portion and luke warm."
  • "From this point, the waiting staff were conspicuous by their absence, and we had to seek them out to place hot meal and repeat wine order."
  • "The ambiance, service and price was great. But it's not authentic."
  • "The fact that they didn't respond about disabled facilities should have been my first clue."
  • "The place is so cold, the food arrived cold and we were rushing to eat it because the food was so cold, and we were cold and couldn't wait to leave the place."
  • "The whole experience was very very unpleasant we will not be frequenting again."
  • "The other dishes were not good. A chicken dish tasted unlike chicken...this was replaced free of charge."

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