Address: Green Man Ln, Feltham, TW14 0PZ, United Kingdom
Phone: +442088902681
Rating: 4.2
based on 158 reviews.
Staff and Service
Pros:
"The barman offered service with a smile, asked me if I’d like a menu when he brought my beer to my table and asked me if I’d like another almost as soon as I’d finished the last one!"
"Lovely pub with great staff."
"All of this was really tasty pub food well presented."
"The staff were really attentive and friendly."
"Came in for a meal with the other half and was greeted with a smile and lovely conversation from the bar staff, a special thank you to Mia as well as she was lovely and very attentive made me and the other half feel very special."
"Servers are also great and always efficient, happy and polite."
"The staff couldn't have been more helpful."
Cons:
"Aggressive staff. Unwelcoming atmosphere."
"But when we were leaving 10mins afterwards staff friends were at bar still buying more drinks. That's not nice."
"I was served while she chat on phone which I found most rude."
"Went in & waited to ask but woman behind bar was more interested in stuffing her face with food."
"The service lady was rude, arrogant and outright disrespectful towards us after we said we were missing one of our side dishes."
"Horrendous customer service. ... the young man in charge of the bar on Sunday 5th May 6pm was obstructive, defensive and down right rude."
"The attitude of the staff was disgusting... after waiting for 10 minutes just to get served, the lady behind the bar put her hands up in frustration and said ‘I can’t do this’ and stormed off."
Food Quality
Pros:
"The pies were great."
"Walked in and made very welcome straight away we will be going back later to eat food looks Great."
"Lovely good."
"The food is bloody fab, and can't wait to come back again."
"Food was amazing! We had the fish and chips."
"The wings we cooked well and the IPA hot sauce I would go back for !!! Steak and Ale pie was very filling and tasted great."
"The food was absolutely amazing, we were spoilt for choice!"
Cons:
"Food was very average."
"Not exactly a regular but do go there a few times. This time disappointed as I took a friend telling her how good the food is but food was dry and chips were cold."
"Food was ok, unfortunately the heatwave brought flies and wasps in the open doors/windows."
"If they don't have an item on the recipe of a meal, i.e. salad, coleslaw, peas or all three they just don't provide."
"Horrible, appalling food quality and service, 3 of the meals were forgotten by the chef/waiter, steaks horrendous, chicken tikka masala out of the can."
"Cold food, my wife and I had food, my son's food after waiting an extra 15 minutes and asking three times was cold."
"Food quality has gone down hill it seems from what was an easy place to recommend to go."
Ambience and Location
Pros:
"It's a lovely type country pub, and even watch the planes fly over."
"Amazing location for plane spotting from Heathrow."
"Lovely old pub with good selection of food available along with the usual brands of beers wines and spirits."
"This pub is an avgeeks paradise."
"Great pub, if you want to see the planes flying over your head just 30m up, come to this place."
"Quaint English Pub close to Terminal 4 Heathrow."
"It's a great local pub full of history."
Cons:
"Inside it’s quite claustrophobic due to the very low ceilings."
"It's a shame it's under the flight path to Heathrow as the noise can affect enjoyment of the outdoors."
"There's mould on the outside walls of the building."
"The garden is neglected, grass overgrown, rubbish everywhere, the benches are all broken."
"The only downside is that the ceiling inside is quite low and I've knocked my head a few times."
"A broken play house in the beer garden meant the whole garden was closed."
"Shame this historic part of the pub where Dick Turpin's hiding place is, has been turned into a Halloween Grotto, No respect for local history."
Management and Operations
Pros:
"The establishment was very clean and tidy."
"Great experience. We had an overnight layover in London and wanted a local pub for dinner."
"Very good food.. Lovely ambience!"
"Good service nice outdoor patio."
"Stopped in after a flight from the states with the family. Excellent staff. Very friendly."
"A great choice for a friendly and cosy place to be with friends and family to create good memories."
"I feel the Greenman is becoming my friendly regular local with the warm welcome I receive whenever I visit."
Cons:
"The sooner the new management leave the better."
"Parked in the pubs car park and received a £110 fine."
"Would get 4 stars but they refused to change a pint of IPA that tasted vinegary."
"So far we spent £42 and being fined for £100!"
"We have not received our refund yet and 7 working days have past! And now we received a parking ticket!"
"You have to pay for parking so I turned up paid for parking got to told the kitchen was closed so I asked for my parking back wouldn't give it me back unless I brought something."
"Clearly appallingly managed and will shortly close I would imagine."