The Copperfield Reviews Summary

Staff Service

Pros:

• "Pippa, Ellie and Paige were very friendly and nothing we asked was too much of them."
• "The incredible staff here we able to accommodate us and we had an amazing lunch."
• "The staff were fantastic, head of house turned her hand to every task and motivated her friendly team."
• "A lovely lady called Cerys served us. She was helpful, friendly and took pride in her job."
• "Big shoutout to Ellie and Paige for serving our dinner and dessert! They both was very helpful and friendly."
• "The assistant manager Millie offered to move us to a larger 6 seat table which suited us. Excellent friendly service."
• "Millie was an amazing host, after a long day of work her energy and enthusiasm was uplifting and rejuvenating."

Cons:

• "The service was terrible, the food at the carvery was not ready."
• "New member of staff left in till on his own didn't know how to work system told he would bring drinks over and they didn't appear, wrong drink put in by him also."
• "Was a little surprised today because there is normally a lot of staff on but there was only a few front of house and they couldn’t keep up with the amount of people in and out."
• "I suggest she has training in customer service. Totally unacceptable behaviour."
• "One of the staff was rude and quite short when all I asked for was a sausage with my kids roast."
• "She was so rude my colleague had to get up & went to order the drinks & bring them to the table herself not staff members."
• "Feels like the staff were more interested in their conversation than serving."

Food Quality

Pros:

• "Had a Christmas meal today, £14 for 3 courses - bargain! We all loved every course. Highly recommend."
• "Good service - food was fantastic - place was clean - well organised and run."
• "Carvery was fresh and delicious, Plenty of selection across the deck."
• "The food was freshly cooked and of a high quality."
• "Food was beautifully cooked."
• "The breakfast is excellent, it’s all cooked beautifully with dishes turned out regularly when one is getting low."
• "The food was good, ambience was excellent."

Cons:

• "The carvery was awful. 1 meat choice, not enough variety of veg, the gravy was lumpy!"
• "The baked beans were solidified to the pot, the sprouts so over cooked they were mush."
• "45 mins waiting for them to bring out children meals that had black burnt crumb bits all over."
• "Beef was somewhat chewy and fatty. Turkey was cut so thinly that the meat crumbled into bits when put on the plate."
• "The carvery was very disappointing as the gammon and beef being served was just end bits."
• "Food cold, replaced with hard undercooked vegetables."
• "The care just seems to have gone out of the cooking - although the meat is cooked to perfection the veg leaves a lot to be desired."

Facility Condition

Pros:

• "Place was clean - well organised and run."
• "The restaurant looked amazing and we was greeted by amazing staff."
• "The place itself is beautiful."
• "The overall atmosphere is nice. Spacious place and friendly environment."
• "Really nice atmosphere to the place."
• "Friendly staff, great atmosphere, and a nice big garden with plenty of seating."
• "The interior and exterior of the pub is warm and welcoming."

Cons:

• "Come on Stonehouse, are you serious? with such great staff (Stacey) why would you leave the building looking so dilapidated, needs a paint job."
• "Tables always a bit sticky but watching staff give a 2 second wipe over I'm not surprised, maybe clean the whole table and the sides and that would help."
• "Fabric seats were dirty and thread bare."
• "Don't like the rough slab flooring in dining area and fact you have to go down steps from bar area to carvery counter or toilet. Especially for those with mobility issues."
• "Floors were dirty. I fear a health visit and new management is strongly needed."
• "Put the brolly up and it was broken and rubbish under most of the tables."
• "Enjoyed about breakfast, appeared to be very short staffed with a new staff member but staff had no time to train up. Garden was run down, with vast amount of broken branches laying around the playground which is very dangerous."