McDonald's Reviews Summary

Customer Service

Pros:

• "Staff are helpful and engaging."
• "Came here on 14/10/2020 for a breakfast, very impressed by how Covid safe the experience was."
• "A very helpful and friendly member of staff helped us order our meals from self service screen."
• "Everything was clean and tidy when I visited. Staff were polite and helpful."
• "Staff are always helpful and nice. No wonder they are always busy but even very busy they get your food quick and the quality is great too."
• "I was really impressed by the customer service as Tom looked after us so well."
• "The staff greeted us with a big smile and a great 'good evening'."

Cons:

• "Service is the worst I've ever had at a McDonald's..."
• "The girl and guy on the drive through station where zero help, offered no apology."
• "the staff are very miserable looking."
• "Service atrocious, start to give your order then they decide to have to have a conversation with a colleague."
• "staff don't really know what customer service is one of the worst McDonald's there is."
• "The staff at Exmouth McDonalds is not helpful at all."
• "Service is the worst I've ever had at a McDonald's, the manager is a rude ignorant young lady..."

Food Quality

Pros:

• "the food was delicious & hot."
• "Food is fast and tasty."
• "The food was served hot and quickly."
• "We both tried the McPlant Burger and thought it was delicious."
• "Very good store with fresh food..."

Cons:

• "Went in today hardly any drinks available, no fizzy drinks, no milkshakes, no chicken nuggets, messed up our order AGAIN, food was cold."
• "Okay first of all the food is cold there is no salt on the fries..."
• "half my food missing upset children coz of it my daughter didn't even have a burger in her bun wife chips missing and chicken was like leather."
• "cold food, wrong orders, coffee tasting of dish soap."
• "Food is often cold."
• "Very slow and the food came out cold."
• "Cold food, not just a little cold, super cold."

Cleanliness

Pros:

• "Lovely branch of McDonald's always clean and tidy."
• "Really nice clean McDonald’s."
• "Everything was clean and tidy when I visited."
• "the tables were constantly cleared & cleaned."
• "Usual high standard as are all the McDonald's I have visited spotlessly clean..."
• "The table and restaurant was spotless."
• "Everything a McDonalds should be. Everything was clean and tidy when I visited."

Cons:

• "Dirty and smelly when we last went there back in July."
• "poor cleanliness to top it off."
• "Restaurant was very busy floor was messy and tables were dirty."
• "Food was ok but could not believe the mess on the floor in the kitchen food all over it."
• "Not very fast food service for a fast food chain. Table not cleaned properly and ladies toilets were disgusting."
• "Could be more clean for a Mc'ds to be fair."
• "Very messy not organised at all !!"

Order Accuracy

Pros:

• "Never found it that busy inside. Not had to wait for a seat."
• "The quick order touch screens does speed the orders up."
• "Drive-through quick and easy, plenty of parking if need be."
• "Went to the drive thru. It was very quick to order and pay."

Cons:

• "it's rare that the order is ever correct when ordering thru the drive they."
• "today waited over 20 minuets click and collect no one else waiting."
• "always have problems with wrong orders."
• "Everytime I go into this McDonald's, they get my order so wrong!"
• "Big Tasty Meal - Hold the tomato! Quarter Pounder Meal - No Sauce! Not Rocket Science right? Actually, yes it must be as requests not carried out."
• "There was so Many this missing in my order."
• "Consistently mess up our order."

Facility & Parking

Pros:

• "My biggest tick with it was the fact it has family parking spaces!"
• "Love the fact I can use the drive through."