Gunpowder Mill Reviews Summary

General Decor and Cleanliness

Pros:

• "The first time here, general decor, which is good. The place is clean and tidy."
• "Very impressed with the venue, parking, ambience, cleanliness, staff attentive and friendly."
• "The restaurant was well presented and clean, the staff were helpful and nice."
• "Really ambient atmosphere. Friendly greeting on arrival makes all the difference. Clean table unlike some places."
• "This place is excellent and I thoroughly recommend that you go here if you like orange food and you like fried food and you like tough food."

Cons:

• "The table was sticky, the floor was dirty, the seats were stained, and the whole restaurant looked very tired."
• "The chicken was undercooked and was tasteless so was the vegetables, we had to search for salt/pepper also be careful of the light fittings were so low you could hit your head on them."
• "The table for our meal was sticky and dirty."

Staff Service

Pros:

• "Emma was so so lovely. It was so refreshing to see someone so cheerful and happy. Her service was impeccable."
• "From the moment we walked through the door Emma made us feel so welcome. She was so cheerful, friendly, kind and helpful."
• "Service was good, very friendly and efficient, but unfortunately the food was average."
• "Emma our waitress was lovely attentive and although very busy still made made us feel looked after."
• "Leah at Gunpowder Mill is always friendly and always takes the time to learn more about her customers."
• "Everyone was quite cheerful and friendly although we object to be called darling from the waitress."

Cons:

• "We waited at least 45 minutes for main course. No one came to clear plates when we finished."
• "Service: although the staff were 'helpful' it was the bear minimum. They did what they had to do, rather than exceed your expectations."
• "The waitress who served us was lovely but that really was the only positive. Drinks served in dirty glasses, the cutlery also was dirty."
• "Service wasn't great, when the lady came to take our order after being seated for 30+minutes, we was then told there wasn't any roasts."
• "We waited almost 40 minutes for our mains. 1, the pie of the day, turned up with no veg even tho it said on the menu and another, the trio roast, turned up with no crackling and just 2 potatoes."
• "The waitress was great, I can definitely say that, and I felt sorry for her as she seemed very stressed. Unfortunately the actual service was incredibly slow (it took about an hour to get our food)."

Food Quality

Pros:

• "Main course steak and chips cooked perfect and calamari and fries which was luke warm and forgot my dip."
• "The food was delicious and piping hot."
• "Our food was fabulous, it was the best meal we have ever had at the Gunpowder Mills, and also the best fish and chips I've had in a very long time."
• "Food was nice and prices we felt very reasonable, we will definitely be paying you another visit at some point."
• "Staff lovely, food really great this time, I had Sunday roast and the Yorkshire pud was the best I have ever had."
• "The food we ordered was good, we had 2 roasts and a steak. I think the roast could be a little smaller as neither my wife or I could finish it."
• "We popped in yesterday for lunch and it was outstanding. A huge improvement on previous visits maybe there's a new chef?"

Cons:

• "Afters ice cream, rather bland, cherry and apple crumble, piping hot and tasty."
• "The meal was great although we had ordered a trio of roasts and they had run out of Turkey so we had extra of the other meats."
• "Starters too over 40mins to come out, we didn't get the side dish we ordered, we were only offered drinks once, no one checked on us through the meal."
• "Service was good, very friendly and efficient, but unfortunately the food was average. We ordered 3 sirloins, and all 3 were extremely chewy."
• "So the staff here are really nice and polite, the building is clean with good parking. That however is all the good I have to say. The service here is cripplingly slow, it took nearly 30 minutes just for our drinks to arrive."
• "I was eating with someone who had just been awarded an OBE so had handed some flowers to the bar for them to present them during the meal which they did."
• "Service was very good but a little slow as there appeared to be few staff. Food was served hot, a rare occasion, and the steaks were cooked as requested."