Prime Steak and Grill Reviews Summary

Service

Pros:

• "Service is excellent."
• "Service is always attentive."
• "Staff were absolutely quality dealing with our entire smashed office staff."
• "Staff was very friendly."
• "Staff here are wonderful, my waiter was so helpful and descriptive."
• "Staff were super polite and helpful."
• "Service always starts of great whenever we go to Prime."

Cons:

• "Service glacial."
• "At this price I expect better quality waiting."
• "Music so loud waitress couldn't hear us properly and got order wrong."
• "I have never experienced such terrible service and a lot of arrogance."
• "They were replaced, but with NO apology from the female manager who brought them to us."
• "Service always goes massively downhill, like they run out of steam."
• "The staff just stare at you and are not very welcoming."

Atmosphere

Pros:

• "Great atmosphere, long gin selection, solid wine list."
• "Good atmosphere and full of people upstairs even on a Tuesday night."
• "Cosy and a great atmosphere."
• "The ambiance is often described as cozy and inviting."
• "Friendly staff and good vibe - we will definitely be returning."
• "The low lighting, the seating, music type and sound level and atmosphere were perfect."
• "The restaurants has a really classy vibe with terrace which backs on to the high street."

Cons:

• "It was expensive and not worth the money."
• "3 hours for a 2 course meal is not hitting the level of expectation from a restaurant at this price point."
• "Loud music which made it difficult to hear each other."
• "Without booze the bill for the family came it at over £200. The food is simply no longer worth it."
• "The tomahawk for £75 was not worth it."
• "Tonight the service was absolutely pathetic... Absolutely unacceptable."
• "It’s not a relaxing experience when you have to flag down a waiter for every single request."

Food Quality

Pros:

• "The quality of the meat goes beyond and beyond."
• "Fabulous steakhouse. Real meat lovers paradise."
• "Best steak we have ever had, mouthwatering."
• "Everything we tried was cooked to perfection, from the starter to the steak."
• "Truly the best steak I've had in the UK."
• "Definitely the best steaks in St Albans."
• "We had the best steak in town."

Cons:

• "The steak was probably the biggest disappointment, the fillet was overcooked and tough."
• "Wings were awful and shouldn't even be on the menu."
• "The fillet didn’t have much flavor either."
• "Their ‘triple cooked’ chips are not triple cooked."
• "The herb butter was tasteless."
• "The staff was friendly but the food was below average."
• "The steak was well done, tough and had boiled beef flavours."

Parking & Accessibility

Pros:

• "Great idea to have corkage on your own wine on a Monday evening - which makes the prices acceptable."
• "On-site parking is non existent but there might be parking on the main road available (free of charge for 1 hour)."
• "Parking isn't great but there is always the Maltings or several other multi-story car parks available which are not too expensive."

Cons:

• "Lack of parking facilities."
• "Parking was a nightmare."