Address: 4 Canvey St, Bankside, London SE1 9AN, United Kingdom
Phone: +442079282228
Rating: 4.3
based on 222 reviews.
Service
Pros:
"Staff is always very friendly."
"The waiter made such a good impression on us. He was not only friendly but had a good humour."
"Service: 3/5 - minimal interactions from staff, speedy enough."
"The staff were the most welcoming I've ever experienced."
"Friendly staff, nicely location, quick service, would come again!"
"Staff were great & very quick, ate and paid within an hour lunch break."
"Service was great, friendly and helpful."
Cons:
"Waited 35 minutes for drinks after ordering and the restaurant wasn't too busy when we arrived."
"Service is okay perhaps be a bit more attentive?"
"Service was below average."
"Probably the waitress should not pop over every minute to ask if we were ready to order."
"The entire portion was small, as if they were trying to skimp on the food and charge an exorbitant price for it."
"Service was frustratingly forgetful."
"Servers never checked our table or asked how we were doing; we had to flag someone down for everything."
Food Quality
Pros:
"The ramen was outstanding! Absolutely delicious."
"One of the best chicken Karaage I had in London!"
"The ramen broth, egg and meat were REALLY tasty!"
"The fresh crisp veggies and the marinated soft-boiled egg both exhibit an outstanding level of attention to detail."
"The broth was perfect and the noodles were the perfect combination with green tea."
"The Tonkotsu Ramen is the go to dish with lovely pork and broth."
"The actual ramen was also brilliant, with a delicious broth and incredibly delicate noodles."
Cons:
"But the taste of the broth is kinda weird, just feels bitter and too complex and thick."
"The ramen came, and it didn’t have almost any flavour."
"A tasteless (meaning no taste other than spicyness) ramen."
"Extremely greasy and flavourless ramen."
"The chilli chicken ramen was nice but lacking in umami flavour."
"First time I've ever had ramen with cream, a lot of cream, in the broth - it didn't work and ruined the lunch for me and my fellow diner."
"The broth was highly watered down and tasteless."
Atmosphere
Pros:
"The area is pretty and very convenient when visiting the museum."
"A delicious ramen place in a friendly atmosphere."
"The atmosphere was splendid, even on a Sunday evening there were plenty of customers."
"All in all, it's a very good branch of a growing chain of ramen shops and they offer takeaway!"
"Relaxing place with pleasant atmosphere and friendly staff."
"The restaurant has the buzz and vibe that I associate with a ramen joint."
"Very snazzy place, the food is outstandingly tasteful."
Cons:
"The inside seats felt quite stuffy during the heat wave."
"40 minutes and food not served. No attention, ambiance crowded."
"Having to create an account on my mobile with a password, then order the food on the app, then fill in your credit card details, etc was a real pain for me and my partner...!"
"It's not great, tbh the price is taking the Mickey a bit, £11 is in the same bracket as Kaneda-ya, Ippudo or Bone Daddies yet Tonkotsu is far inferior to those others."
"The ambience very chill. But the food definitely needs improving."
"Arrived 40 minutes before closing... waitress told me that kitchen was closing and we couldn’t be seated because we were 3. Disappointing."
"Great in the atmosphere but the service is not that friendly and comfortable maybe because of the rush hour."
Value
Pros:
"Great value for money in this ramen restaurant, with a friendly staff and a great location."
"Reasonably priced ramen (coming from a student)."
"Definitely great value for money."
"The price for a ramen range from £10 to £14, which is fair."
"At only £11 average for a bowl of ramen, this is quite the bargain."
"It's definitely value for money because the ramen is a huge portion."
"The prices are reasonable at about £12 per bowl."
Cons:
"I would strongly advise anyone considering eating at Tonkotsu Bankside to think twice."
"Value: 2.75/5 - usual £10-£15 bounds for a bowl of ramen, but it was just bad."
"Not worth the money not very authentic."
"Not worth the money."
"For this price, I’m sure there are much better options."
"There are better ramen places in London."
"Overpriced for the small quantity of meat/veg in ramen."
Ordering System
Pros:
"You can order using QR codes so it saves time and interaction."
"They have a web based ordering system now so you're not waiting around for a bill when you finish - I welcome this!"
"Ordered over the deliveroo last night. The food was so good I've just ordered it again!"
Cons:
"The ordering process is way too long because you have to scan the code, order on your phone and then create an account & then pay."
"The only major downside and the reason for the 3 stars is forcing customers to order by their online app and consequently given sensitive information (credit card details) and pay in advance for a service that hasn't been provided."
"Having to create an account on my mobile with a password, then order the food on the app, then fill in your credit card details, etc was a real pain for me and my partner...!"
Cleanliness
Pros:
"Their COVID-19 safety measures was one of the best I’ve yet seen in any restaurant."
"She cleaned the table thoroughly..."
Cons:
"The toilet was ABSOLUTELY disgusting. You can tell the toilet hasn't been cleaned well for a LONG time."
"I would have rather like for the cleanliness of the toilets to be improved in all fairness...... :-/"