Address: The Bower, 211 Old St, London EC1V 9NU, United Kingdom
Phone: +442030196300
Rating: 4.5
based on 321 reviews.
Service
Pros:
"Service is always great."
"The service was really great, massive shoutout to Gabby our server, she was really patient and accommodating."
"Service was lovely and great atmosphere."
"The guys here are always so lovely and attentive, the food is AMAZING!!"
"Cris was super friendly and warm, service was quick and food was warm."
"The service was extremely good."
"Staff were generally friendly, but extra credit to James for being really attentive so 5 stars overall."
Cons:
"We got asked for bill twice... makes us feel so bad."
"The service was a bit inattentive. Perhaps because we went during an awkward time of the day."
"Service is very up and down and was very bad during my latest visit."
"The service was pleasant but careless."
"Waitress was over-attentive to the point that it felt that she was hurrying us through our inedible meal and harassing us."
"Very bad service. In addition to being dare to charge 12.5% anyway, they add 1gbp to a bill for a voluntary donation to a questionable charity company."
"The waitress made me feel rushed by constantly coming to clear the table."
Food Quality
Pros:
"Good ramen! Great vibes inside and very fairly priced!"
"I must give this a five star as the food is fantastic."
"The fried chicken and egg are both great toppings and the tonkotsu broth (without yuzu) is my favourite."
"The stars come from some of the great starters the pork ribs and some of the bao is delicious!"
"Thank you profoundly for giving the gift of tasty, lip-smacking, high quality chicken wings."
"The food itself was delicious."
"The food was excellent! Ramen was super tasty and meaty and the crispy duck bun to die for."
Cons:
"The noodles were NOT it. It was a soft, starchy and sticky mess."
"The broth was thin and completely lacked the flavour and texture of proper pork broth."
"Broth of Tonkotsu is tasteless, which loses the spirit and soul of Tonkotsu."
"Shockingly bad ramen for London."
"The chicken based ramens were very disappointing - no taste in the broth at all even after adding chilli paste!"
"The Not-Kotsu Ramen was incredibly disappointing."
"The 'yuzu' flavour was not strong (if present at all), just a lemony flavour."
Ambiance & Atmosphere
Pros:
"The ambiance of the restaurant gives the sense of calmness and it is the perfect restaurant for both express meal and hanging out with friends."
"This atmosphere was different to the smaller Soho restaurant, more clean cut because of the space but equally as good I felt."
"It was a great atmosphere and the staff were welcoming and friendly."
"Also the atmosphere is pretty cool - though not always a fan of high tables to eat."
"Great to see they are taking covid 19 measures seriously."
"First of all the general atmosphere is amazing, they managed to generate the general feel of Japan and it's culture so incredibly well."
"The service and atmosphere was so great!"
Cons:
"High stools and tables not good for small people :("
"Unfortunately some loud customers disrupted the ambience, but that was at no fault of the servers."
"Awful stool seating, if you can call it that, so a place to grab a quick bite and be on your way."
"Atmosphere has nothing to do with any kind of japanese place, really bored staff, feels like they know they serve bad food."
"Unfortunately not good for groups of wheelchair users or people with balance issues because all other dining areas are in high stools."
"Not sure about the choice of bathroom art to be honest - it’s not exactly child friendly!!"
"I won’t hurry back to this place. It’s an anxiety inducing salt bomb of a meal on uncomfortable high stall seating."
Pricing & Value
Pros:
"The price was reasonable for the quantity and quality as well."
"Great dinner for takeaway. Staff was friendly when ordering. The meal was nicely packed."
"The prices are good being around 15 pounds."
"Perfect amounts of all the right ingredients, good value for money."
"Not especially cheap but I felt I got value for money."
"The tonkotsu ramen was really good. The broth and chashu pork was TO DIE FOR!!"
"The food was really good, one of the best ramen places in London - a must go!"
Cons:
"Note, there is a service charge included on top of your bill which is not mentioned, or at least I have not noticed it."
"If they're going to add all these extras on, I would have liked it to be disclosed at the beginning so I'd know exactly how much the bill would add up to."
"The salmon tartare is overpriced for what it is but tasted alright."
"£13 for a bowl of tonkotsu ramen, it was simply not worth it."
"£13.50 for a bowl of mushrooms and noodles? There are loads of places around their Shoreditch restaurant that do great veggie Ramen for around £8."