Charters Estate Agents Bishops Waltham Reviews Summary

Customer Service

Pros:

• "Could not be happier with the service from Charters from start to finish."
• "The team at Charters have been fantastic. They always welcome you and immediately respond when you enter the office."
• "Everybody I have spoken too have been very helpful and courteous."
• "Charters are without doubt the best estate agents in the area."
• "The team at Charters are very pro-active and professional providing an excellent service."
• "Great service from start to finish. Always took time to make sure we knew what was happening every step of the way."
• "Such friendly and kind staff. Was there to answer any questions I had."

Cons:

• "Very bad customer service! We are looking for a rental property and they never called back."
• "The jobsworth I first spoke to wasn’t interested."
• "We came home from holiday to find that Charters had put up a ‘For Sale’ sign outside our house. Needless to say, it wasn’t for sale."
• "Charters Bishops Waltham are without doubt, and by a long way the worst Estate Agent I've had the misfortune to deal with."
• "BEWARE OF THESE COWBOYS!!! I have booked to see a house, last minute they have called me claiming they can't find the keys to the property."

Staff Professionalism

Pros:

• "I had the pleasure of dealing with Storme Zinn, the Sales Manager at this Agency. This lady is a credit to this company."
• "The entire team at Charters Bishop's Waltham have proved to be outstanding. They are polite, organised and efficient."
• "Fantastic agency. They rented my property within a matter of days, and from start to finish they were so helpful & professional."
• "A very professional, efficient company, Jonny showed me several properties before I decided on the first viewed, a very patient and knowledgeable young man."
• "Sarah and the lovely Bradley were such a help, nothing was too much trouble, very professional, speedy response to any queries."

Cons:

• "Do they take that much care when selling houses?" (referring to the incident of the wrong 'For Sale' sign)
• "Just how much incompetency can you actually fit into one office? With all that incompetence one would imagine there would be no room left for Arrogance - but they manage that in spades as well."

Communication & Responsiveness

Pros:

• "We were lucky enough to have them involved in both our sale and purchase and experienced excellent service end to end - very highly recommended."
• "All the staff we have spoken to were excellent, professional, polite, happy, kept us informed, chased solicitor’s when needed and got our sale done in good time."
• "The guys at Charters, Bishop Waltham have been brilliant. In particular Dale Lyons who has been friendly, polite and patient with our repeat visits!"
• "Having dealt with Dale at the Bishops Waltham branch we were extremely impressed at the quality of service and willingness to consistently go the extra mile."
• "As first time buyers, we didn't know too much about what to look for or what we could afford, let alone the process. After speaking with Steph and Dale from the Bishops Waltham branch, it is clear that they are very knowledgeable."

Cons:

• "We called around 8 times to the office to talk that staff Harrison and requested to call back. But they never called back."
• "We came home from holiday to find that Charters had put up a ‘For Sale’ sign outside our house. After a week, and a reminder call, nothing had happened, so it went in the bin."