Lamport Swan Reviews Summary

Service

Pros:

• "Service was fast and friendly and the food was absolutely delicious."
• "The staff were the best part of the meal, very friendly and attentive."
• "Staff was very polite and service was quick."
• "The staff were very helpful and the service was great."
• "The staff here were helpful and friendly enough."
• "The staff were friendly and helpful."
• "The staff were very polite, friendly and professional with the right amount of attention paid."

Cons:

• "Service was the worst I've ever had, the woman was more interested in talking the customer at the bar than doing her job."
• "Extremely rude waitress."
• "Service was poor with inattentive staff chatting amongst themselves."
• "The service became a little patchy at this point, no one came to check everything was okay, or if any more drinks were needed, the finished plates sat on the table for over 5 minutes once we had finished."
• "Service was slow had pre ordered as requested but main courses did not all arrive together."
• "Staff were a little slow considering it was a quiet Sunday."
• "Poor. inexperienced staff, slow service."

Food Quality

Pros:

• "Massive thank you to Rui the head chef and his team for the absolutely delicious food we were served, all our guests commented on how lovely it was."
• "The food was very good and reasonable priced."
• "the food was absolutely beautiful!"
• "The not-chicken burger was nice and the not-chicken Caesar salad tasted great!"
• "Very tasty sunday roast."
• "The food was good."
• "Food was really good and everyone in the group was happy with what they had."

Cons:

• "Food not as described on the menu."
• "The stroganoff tasted like rancid beef and looked just as bad."
• "Food inedible. Pastry on pie uncooked, chicken satay swimming in grease."
• "Tasteless risotto with the beef."
• "Gastro pub prices with nasty chain pub quality."
• "The chicken Normandy was tasteless and the mash that came with it was an unattractive, tasteless sloppy mess."
• "The pie was just a blob of stew on a plate with a small disc of puff pastry on top."

Ambiance and Setting

Pros:

• "An angelic pub situated within a greenbelt of natural beauty. Sporting a garden that even Alan Titchmarsh couldn't say anything bad about."
• "Great place to catch the sunset on the terrace, panoramic views across the vista."
• "It's a really nice gastro pub environment, light open and airy."
• "The ambiance is nice, tastefully decorated."
• "Lovely setting in a historic village, varied menu and a decent wine list."
• "Nice lighting gives a lovely ambiance, the fire was on and the sofa was comfy."
• "Very lovely atmosphere and surroundings."

Cons:

• "Our party didn’t enjoy the 2/3 steaks were over seasoned resulting in one being sent back as it was too peppery to eat."
• "Pudding was disappointing and expensive for what you get."
• "Unfortunately will not be returning which is a shame as the location and decor was really nice."
• "Started in the garden but as it was our 1st time we chose a table which was near the road. It was a busy road & as a result it was noisy."
• "No one else but us 2 as customers. Barman was polite etc but not one of the four smiled."
• "We've been here a few times and it's definitely on the way down. Change of ownership? Running out of money?"
• "the dining area is still dated and looking a little tired."

Value for Money

Pros:

• "The food was very good and reasonable priced."
• "The pork & crackling Sunday lunch I had was excellent and all round good value for money."
• "Good value tasty pub food."
• "Food was very good quality and good portion size (if anything too much!)."
• "Extensive drinks array and reasonably priced."

Cons:

• "It’s expensive and didn’t feel like value for money."
• "With coffees and a couple of drinks each, the bill came to over £125 which was a little bit pricey."
• "Very expensive for sub class food."
• "Price wise....very expensive for what it was."
• "really not value for money."
• "although the food is better I feel £18.95 for what we got on the plate is too high."
• "at just under £13 they may want to review their pricing strategy."

Cleanliness and Safety

Pros:

• "The restaurant was very cleaned and service was excellent."
• "Social distancing measures in place and felt incredibly safe."
• "The place was clean and is in a beautiful setting."
• "I felt really safe as I could see the staff and customers taking the COVID measures very seriously."

Cons:

• "Been a long time since the ladies saw a spray of flash or bleach."
• "Toilets grimy."
• "Only problem was ladies toilets, was disappointed that they couldn't take the time to put the toilet roll in the dispenser, instead of on top, found it on the floor!"