T&G Repairs - Phone Repair & Laptop Services Reviews Summary

Price and Value

Pros:

• "For a very reasonable price, he even threw in a free phone case."
• "Very very reasonably priced."
• "At a very reasonable price."
• "At such a decent price too."
• "Recently I broke the backsrcreen of my phone. My local phone repair shop quoted £160. This place did it for £15!!!"
• "They replaced the screen on a galaxy S8 in 30 minutes for a reasonable price."
• "Put a screen protector for a very reasonable price."

Cons:

• "Moral of the story - pay the manufacturer the extortionate prices they charge and get a proper job."
• "Also they only let me pay in cash and didn't get a receipt which I always think is a bit dodgy."
• "This iphone 5 screen was 50 pound. For that sort of money you should be getting good quality not junk."
• "Yes they fixed the screen but the screen was such poor quality that it scratched in various places less than a week afterwards."
• "In my experience these guys are quick on same-day repairs and are very helpful and charge fair prices. However, I was told my iPhone screen replacement would be an OLED panel but turned out to be a lower quality LCD panel."

Customer Service

Pros:

• "Would recommend to anyone who needs any sort of repairs done on their devices!"
• "Will definitely recommend T & G to friends and family. Definitely 5 ☆☆☆☆☆"
• "I was very impressed with the exceptional service I received."
• "Zakky was very friendly, knowledgeable and helpful."
• "What a joy to find a reliable, professional and trustworthy phone repair store such as t&g repairs based in Selly Oak."
• "Very polite and even give 3 months on all work."
• "Very good customer care."

Cons:

• "2 arrogant lads. No customer service."
• "Don't waste your time with this compulsive liar."
• "Massive time waster still hasn't contacted about this part he apparently ordered."
• "No apologies. No care. No smiles."
• "Such bad communication and customer service."
• "Completely unacceptable and extremely inconvenient."
• "Useless time wasters."

Repair Quality and Speed

Pros:

• "However when I collected it, was only charged £20 as they told me they only needed to re-solder the original part."
• "Had an IPad screen and a Laptop hinge fixed here a couple of days ago.......absolutely top class service and price."
• "Really good honest people and definitely recommend!"
• "Went above and beyond to fix the camera on my daughters Iphone."
• "Technician Zak repaired my phone in less than 1HR to a very high working standard phone is working perfectly."
• "The guys who work there are friendly and helpful, honest and know their stuff."
• "They fixed it within 24 hours of it being brought in."