Bridgewater Arms Reviews Summary

Food Quality

Pros:

• "Food is very nice at a very reasonable price."
• "Food was really easy to order through the app and arrived promptly to the table meaning it was lovely and warm."
• "Food is delicious. Good place for drinks, wonderful beer garden."
• "We all had different dishes and no one was disappointed."
• "Food is not bad at all. (steak fondue)"
• "All cooked lovely service with a smile and Tom facilitated an unconventional takeaway lol."
• "Food was staggered in service which meant all meals were not enjoyed together."
• "The food was good and the staff were very friendly."

Cons:

• "Food took about an hour to get to us, the mixed grill we ordered was flat cold."
• "The Lasagne was so overcooked that the pasta was unchewable on the outside."
• "Bit of a let down... the food wasn't cooked very well."
• "This has to be the worst microwaved food I have ever eaten."
• "Food was overcooked and dry."
• "The chocolate fudge cakes were dry and sad - as described by teenagers."
• "The chicken wings, boneless chicken pieces, and waffle wedges... were delicious and very good value for money."
• "The service was shocking and we didn't get any compensation for our time."

Service and Staff

Pros:

• "The service was genuinely fantastic! So friendly and hospitable."
• "Really made our night, didn’t expect to enjoy the food and service so much."
• "Service was spot-on and I would visit this place again."
• "The service was amazing and Jordan, Sophie and Callum made sure we were taken care of."
• "Beth was really kind and clearly passionate about great customer service."
• "The staff are all really friendly and helpful too."
• "A busy establishment, however, the staff are warm and welcoming despite this."
• "Service was alright in terms of staff being sound n that."

Cons:

• "Waited 20 minutes until they clean it. And been going to asking to clean the table twice."
• "Waited over an hour to find out that the food hadn’t even been started."
• "Ordered at 3 mins past and we got it almost exactly on the next hour."
• "Our food and drinks were brought out by Logan and Callum who were lovely."
• "Took over an hour for food and others were served before who came in after."
• "I had my sons birthday meal here. The service was absolutely appalling!"
• "Waited 50 minutes for our food to arrive, after our order was placed."
• "Food took an hour after we arrived for booking."

Cleanliness and Ambiance

Pros:

• "Friendly staff ready to serve and very prompt and quick with serving toilets was nice and clean."
• "The atmosphere was very relaxed and we were able to enjoy our food and chat in the calm environment."
• "We had an amazing visit to The Bridgewater, the staff were all lovely and had smiles on their faces."
• "Really nice, but not this time. The food was overcooked and dry."
• "Always a weird vibe when you go in but that's because it's not a trendy sort of venue."
• "A nice pub and what staff there is are nice enough but there isn't enough of them."
• "Booked for over 20 of us to go, really easy booking beforehand, pre-ordered and had great service."
• "The atmosphere was perfect for our night! Been coming back every few weeks now!"

Cons:

• "However, the atmosphere could be a little better as hygiene isn't a huge priority."
• "The main issue in this place is the state of it, it's a bit minging."
• "I didn't see one single table get cleaned in the hour and half we were here."
• "We tried 3 to 4 times to eat here and it is consistently filthy and wobbly tables."
• "The place was fairly busy but there was just one girl serving everyone."
• "Building is overall disgusting. Staff seem friendly enough though."
• "The tables outside were filthy and in need of a good clean."
• "The service was great from 2 members of staff but the others made us feel unwelcome."