Bassmead Manor Barns Reviews Summary

Staff and Service

Pros:

• "The whole team were fantastic and nothing was too much trouble."
• "The staff always go above and beyond, and that is with their external suppliers as well of course their couples!"
• "Leah our wedding co ordinator was nothing short of amazing."
• "Great location and very attentive staff."
• "Everyone was so accommodating and welcoming. Could not offer to be more helpful with my allergy and accommodate food requirements even on the day."
• "The staff couldn't do enough for us and in particular our coordinator Amanda was calm, efficient and there wasn't an issue/request that couldn't be solved."
• "The staff are all so friendly and helpful. You will have a wonderful wedding day here."

Cons:

• "On the day the staff were inexperienced and not attentive to the guests."
• "Do not try to complain afterwards as they are argumentative and only interested in correcting your grammar as opposed to addressing your issues."
• "The staff put the iced decorations in the fridge - I would not expect a wedding venue to have so little experience with cake decorations as to do this."
• "One slight issue the bar wasn't open for soft drinks or coffee /tea as we there at 12 pm ish could have done with a treble expresso as only had an hour kip lol."
• "They also need to have more options on the menu and not charge an extra fee (plus that EXTRA hidden VAT ON TOP) for each dish you require."
• "The food was poor. I felt like I was queuing in a school canteen for our buffet food to start with."
• "Event planning in advance was perhaps a little functional, but all the details were recorded and everything went to plan."

Venue and Location

Pros:

• "The venue of course is totally stunning and witnessing guests arrive and being pretty amazed by its beauty, is always lovely to see."
• "The venue is beyond beautiful and all my guests were blown away by its beauty."
• "The venue itself is stunning. Literally my dream venue and I’m so happy I was able to get married here."
• "One of the most beautiful venues in Cambridgeshire."
• "The Rickety Barn is a truly stunning place to get married."
• "The venue itself is stunning and beautifully maintained. On all our visits over the past year it always looks immaculate."
• "The Rickety Barn is a beautiful setting to get married in and we had minimal decoration because this venue just does not need it."

Cons:

• "It is, however, still a barn, not a manor house or an ancient abbey."
• "Another odd quirk is the lights outside the venue and any up lighting inside are provided by another company (strobe disco lighting), however the lighting on the bridge for example remains there permanently so basically you are paying for a light to be turned on."
• "Style over Substance is the best way to describe here."
• "I just didn't like the way they show you your perfect day yet work around simple questions to avoid the answers so it seems perfect. A bit second-hand-car-saleman for me!"
• "They do occasionally remind you that they are running a business and things incur a cost."
• "The only let down is the pricing at the bar, it's such a shame that venues like this come across as greedy £10+ for a double spirit and mixer...."
• "We were exceptionally lucky with the weather on our wedding day but I feel if it had been a bad day we would have been devastated."

Food and Drink

Pros:

• "The food was exceptional and the scenery was just perfect."
• "The food received many comments on how it was the best meal some people had."
• "The food was delicious, and the drinks very well mixed and presented."
• "The food at Bassmead is amazing with it all cooked exactly how we requested."
• "The in house catering food was incredible and the wine was the best."
• "The food is Very Good."
• "The food was absolutely sensational and was one of the biggest talking points of the whole day – no one went home feeling even slightly hungry."

Cons:

• "Good selection of drinks at the bar but was a bit pricey £17 for a pint of ale and a double G&T but you kind of expect that at this kind of establishment."
• "The taste was also very bland and unappetizing."
• "Food was shocking and not as described."
• "They constantly give the 'no hidden fees' chat - yet they put VAT on top of food and service."
• "Firstly I would recommend you check the prices as they are all excluding VAT.. so think 20% on price printed in the large font in the marketing material!"
• "Beautiful venue however only interested in your money."
• "A little over strict on timings like bar opening and moving Cars the next day but everything on site is close like the rooms, function suite and so forth."