Beefeater Oxford Kidlington Reviews Summary

Service

Pros:

• "We cannot speak highly enough of Charlie. She was amazing all throughout and made it such a lovely experience."
• "Service from our waiter Tristan was excellent, he was very attentive, patient and friendly throughout."
• "Service was prompt with multiple members of staff serving our table at various points during the evening."
• "I was served by a waitress called Charlie. Genuinely, I've been to a lot restaurants and I was so impressed by how efficient and friendly the service was."
• "8 members of my family met her this evening we were greeted with a enthusiastic happy friendly group of staff members."
• "Our recent experiences of this beefeater haven't been great. The food is usually good but when the waitress has to reel off a long list of food that isn't available, including steaks and burgers, that doesn't give much confidence in the chain as a whole. The food was good and the waitress, who seemed to be serving everyone by herself, was very good."
• "Shannon was our server for the evening, couldn't have asked for a better person! She took care of Myself, My Husband And My 2 Kids. Excellent service 😁 Nothing Was too Much, She went above and beyond for us!"
• "Waiting staff absolutely brilliant in the circumstances. Shannon especially was a superstar."

Cons:

• "Very slow service."
• "The service is extremely slow at the venue, had to wait a long time to be given drinks, refills on the soft drinks and then a very very long time for the food itself."
• "I wouldn't have minded the very long waiting time, if the food was good, however it wasn't."
• "The staff did not accept blue light discount as per their terms and were rude and abusive."
• "Absolutely appalling. Service very slow and the waiting staff look like they don't want to be there."
• "Only good thing I can say about this place is that the manager was lovely with the kids. Slow welcome, slow and bland service, obviously inexperienced staff, very slow food."
• "Twice in 3 weeks I’ve gone to eat here and due to staff shortages there was no food available, seriously this is part of a premier inn, very poor not to have staff to cook at a restaurant that has not only people passing by to eat but people lodging there to expect breakfast, lunch or dinner?? Obviously can’t comment on food if it’s not available, very disappointing."
• "Been visiting the restaurant for 6 days as staying in the premier inn- the service has been shocking! Slowest service. Repeatedly been served food that has been either part frozen, cold or uncooked."

Food Quality

Pros:

• "The turkey burger and the dirty potatoes which I had in the evening was really GOOD and tasty!"
• "The food and drinks were great. Succulent steak and triple cooked chips, cooked to perfection."
• "Food was piping hot, lovely and tasty and drink option was great too."
• "I would give the medium rare sirloin steak an A* as it was exceptionally well done. 😭 On the upside, the fries were at least hot."
• "Food was excellent, service was very efficient and friendly."
• "The food was generously portioned and spot on - totally faultless! Atmosphere was great too - nice selection of music playing, loud enough to enjoy but not too loud so as to be disruptive."
• "Some of the best food I've had in a while. Came in for mothers day, it was extremely busy at 1pm when we arrived, despite the hustle and bustle of the restaurant the chefs got all the food out promptly."
• "The meal i ordered was chard grill chicken .The meal that presented to me was floppy skinned not been chard grilled ,pre roasted then microwaved luk warm also the sweet corn also was served cold and not char grilled as stated and photograph on menu. This was very disappointing as I had a client with me and felt embarrassed as I praised that i had eaten there many times before with client from kidlington Airport oxford .In future when I have important client I will look further afield ."

Cons:

• "Food wasn't hot as had been waiting I think sometime on the hot plate."
• "Never got the food as per the menu.. advise to seek another establishment to eat the food you want on the menu, plenty of choice in Kidlington."
• "The potatoes were soggy and chewy, the Yorkshire puddings were cold as if heated in the microwave for 30 seconds after they had been in the fridge."
• "The food was clearly rushed and my steak was sirloin not a rump."
• "We had burgers the service was slow we had to chase after 30 mins with restaurant quiet . Not good value food poor quality!"
• "Very disappointing visit, The steak was very chewy chips cold and the grilled vegetables were terrible."
• "I rarely give a bad review but the food was awful. Under cooked and overpriced, if it was available."
• "Typical beefeater, good food, narrow choices, okay priced. Just this particular one is catastrophically understaffed most of the time."

Hygiene and Cleanliness

Pros:

• "Looks nice, very clean and service was good. Food was hot and tasted nice."

Cons:

• "My wife and I arrived at exactly 18:15 and waited for what seemed an eternity. The restaurant seemed steady for a Tuesday night, couple of large tables, but not heavily busy in my eyes."
• "Chefs were also handling food with bare hands then wiping their hands down aprons. Also the four Chefs were larking about between themselves also looking at mobile phones whilst preparing food."
• "Our starter arrived (it had been sat on the hot plate for around 10-12 minutes), the potato skins were warm at best, the goujons were the same - in total from ordering it was almost 35 minutes to get our two starters."
• "The same chef handled some more salad, and then placed something else on the plate in addition to the green stuff, again with bare hands. He then poured what looked like beans/sauce on the plate, and then LICKED HIS FINGERS - TWICE. He then continued to handle other food."
• "We had a lovely experience this evening. The best ever at this venue."
• "The same chef handled some more salad, and then placed something else on the plate in addition to the green stuff, again with bare hands. He then poured what looked like beans/sauce on the plate, and then LICKED HIS FINGERS - TWICE. He then continued to handle other food."
• "The staff did not accept blue light discount as per their terms and were rude and abusive."
• "The gent in the shirt though (white and blue pattern) was another manager. I told him what had happened and he just mumbled something, no real apology or concern - said "we will have a word" and said we could leave!"