Address: Bunkers Hill, Lincoln, LN2 4QT, United Kingdom
Phone: +441522511788
Rating: 3.8
based on 273 reviews.
Staff and Service
Pros:
"Staff really nice and manager was top class, looked after us and catered for a table of 14 with no issues whatsoever."
"Staff were attentive and friendly with good interaction"
"Staff were very attentive and their lovely smiles made our visit even more enjoyable."
"Service efficient, fast & friendly."
"The staff were great; friendly and talkative."
"Staff helpful."
"The staff are very helpful and interact well with customers especially Anna."
Cons:
"whoever owns said establishment really needs a staff update."
"sadly they are low on staff and on occasions it does have a bit of a knock on effect with availability and waiting time"
"The staff are ridiculously rude"
"Service was worse. Guy at the bar huffed about like a stroppy teenager, slammed each glass down so the top inch sloshed over the top, no apologies."
"Awful management. The worst customer service from the managers."
"The service was okay. Not great but not bad either."
"Our order was taken by Shelly, she was both abrupt & gave the impression she would rather be anywhere else but there."
Food Quality
Pros:
"The food was delicious, plentiful, tasty, hot and well… perfect!!"
"Food was very tasty and flavoursome, very speedy food with no compromise in quality."
"Food fantastic. Arrived in good time and was hot & fresh tasting."
"The food was well presented, hot and taste."
"Food was quick and good."
"The food was quick, hot and very yummy."
"The food was gorgeous, there was six of us and we all loved it."
Cons:
"The steak was tough and chewy with not much flavour."
"Waited nearly an hour for food to arrive. But it was barely cooked."
"Food was poor (lukewarm, undercooked, and watery) and none of the party finished their meal."
"The burger- was awful a roadside burger tasted better it was dull, tasteless and a huge disappointment."
"Was very disappointed with the food and service."
"The food was awful and the carvery service was very slow."
"Food not good. mixed grill-steak was so chewy, chicken didn't taste right and wife was sick later on."
Ambiance and Cleanliness
Pros:
"Has a really great interior - big with a traditional pub feeling overall."
"Really nice atmosphere in the pub generally."
"Nice quiet pub with good food from an 'order at the bar' menu."
"Brilliant place to go for a drink and or a good meal disabled friendly, family friendly plus excellent beer garden and play areas indoor and outdoor for children."
"Felt covid safe, well organised, spacious, airy & comfortable."
"The premises are clean, comfortable and well lit."
"Always a warm welcome here, and the staff always appear happy, and engage in a friendly manner."
Cons:
"The only grip was the condition of the toilets. They've definitely seen better days and could do with a bit of a make over and fresh lick of paint."
"The ladies toilets could have been cleaner and it needs a makeover."
"Superficially the place looked ok but I would have expected the toilet facilities to be in better condition."
"The chairs in the dining area were filthy with food stuck to them."
"All the furniture is looking very tired and dirty, and outside there's lots of things broken and just left to rot."
"The ladies toilets were disgusting. So bad I took a video. Filthy hand-basins. Un-flushed toilets."