German Doner Kebab Reviews Summary

Food Quality

Pros:

• "The food quality is much better and served by very friendly staff."
• "The menu offered a wide variety of kebabs, from beef and chicken to inventive vegetarian options."
• "The food was absolutely delicious and exceeded my expectations."
• "Tasty, well packaged and convenient to eat."
• "One of the best kebabs in the Lakeside shopping centre."
• "Tried this place for the first time last night and was very impressed! Kebab is super tasty."

Cons:

• "The meat was bland and not seasoned as well as local shops."
• "Food was okay but the portion size is really small."
• "The portion sizes were lacking and it did take a long time for order to come out."
• "Food tasted good, but the portion size was very poor, there was about 5 or 6 strands of doner."
• "Very poor experience. The portion size is tiny and not worth the asking price."
• "Food was completely flavourless."

Customer Service

Pros:

• "Staff was incredibly friendly and welcoming, especially Milon who went above and beyond."
• "Milon always ensures that our dining experience was enjoyable."
• "Really enjoy their food, the staff were helpful."
• "The staff are a little miserable faced, but the food was sooooo delicious!"
• "The customer service was very good in this place, especially Milon who is very good at servicing customers."

Cons:

• "Had something missing from my order and the staff almost shrugged it off."
• "Service was very slow, staff were struggling and stressed."
• "Atrocious service. Barely any chips in an expensive Boss Box. Hardly any sauce."
• "Very disappointed. The staff didn't care about the quality of service."
• "The lady at the front could do with an extra staff member to help, it was quite busy."
• "Service was rubbish. My order was called out, as I went to collect it the guy had wandered off."

Portion Size

Pros:

• "It's a good price, and I would say that the donner was nice."
• "Food was plentiful to fill a gap."
• "Generous proteins, good prices and a great stop for a kebab."

Cons:

• "The portion sizes were lacking."
• "Food was okay but the portion size is really small."
• "Very poor experience. The portion size is tiny and not worth the asking price."
• "The food tasted good, but the portion size was very poor."
• "The meat was good, but the meals are kids menu size."
• "For the amount of bad reviews, the portion sizes are small."

Hygiene and Food Safety

Pros:

• "Really lovely food, fresh and delicious. Also top marks for cleanliness!"

Cons:

• "One of the staff picked up a washed tray and water fell into a donor box, tried to give it to a customer."
• "One of the staff behind the glass was shoveling chips in with his hands, then handled his mobile phone and continued shoveling chip portions."
• "I took two doner kebabs, which had no salad, very little meat, and the bread was dry, cold, and hard."