The Empress Reviews Summary

Service

Pros:

• "Service friendly and polite."
• "The waiter was super friendly and accommodating!"
• "The staff as ever are super friendly, attentive."
• "The service was excellent and all the staff were friendly and clearly enjoy working there."
• "We were well looked after by everyone who served us."
• "Staff are so friendly and attentive. They make a big effort to make your experience a positive one."
• "Wonderful staff who really understand that it’s ALL about customer service & friendliness."

Cons:

• "I don't understand why we were charged service if we even had to go to the bar to pay our bill?"
• "Unfortunately found the server quite arrogant."
• "Honestly this place has great food terrible service one of the waters there kept hovering around us and made us really uncomfortable."
• "Service was really horrible. Fish soup came without fish, and we were told (with a sneer) that it was a bisque."
• "The service was a little too chummy and forgetful."
• "Seemingly pretty useless staff and their policy is evidently inflexible and unaccommodating."
• "I have never experienced service so bad and staff so rude in any place I have been in London."

Food Quality

Pros:

• "The food is also amazing and most importantly seasonal."
• "All freshly made and super tasty."
• "Definitely the best Sunday roast I’ve had so far."
• "The roasted cauliflower had the creamiest mash I've ever tasted, absolutely delicious."
• "The food was stunning, with meat from The Ginger Pig and fish from John Norris."
• "Really good roasts. both the beef and pork were excellent."
• "The food is great! Beautifully presented, inventive and very tasty."

Cons:

• "Despite the mediocre food the way they treat staff is simply unacceptable."
• "The food was so bland and over priced - watery butter bean 'soupy dish?' with some chewy chard and much needed seasoning/ further roasting squash on top."
• "Frozen bad quality desserts charged around £7. Not happy spending £15 for 2 Terrible desserts."
• "You'll find better food at McDonald's."
• "The food is quite basic, the ingredients, standard."
• "Shockingly poor. Pea lasagne with no discernible taste and the worst bechemel I've ever had."
• "Food is totally horrible. We ordered prawn item, but we found not a single prawn in the food."

Atmosphere

Pros:

• "Cheerful, airy space."
• "Lovely atmosphere and the food's as good as usual, especially the starters."
• "A great neighborhood bar a short walk from Victoria park."
• "Nice to sit outside and people watch 😎"
• "The drinks are varied and always of a good quality and the decor matches the refined ambience of the pub."
• "Great atmosphere, classic interior."
• "Cozy and comfortable environment."

Cons:

• "I will definitely not be going there again and If you are exempt like me I suggest you don’t either because you’ll get shouted at like you’re an animal."
• "The response we got back from the staff was non-plussed/rude would have been an understatement."
• "It's nice inside but too loud and echoey for a restaurant and too quiet for a pub."
• "The rudest host, who rather confusingly pulled down his mask to speak and sprayed his words."
• "A vile place which I intend never to revisit."
• "Not quite sure the bartender should be referring to us as C-nts"
• "The loos were a bit untidy with sticky floors."

Value

Pros:

• "Great value."
• "High value for money."
• "Really good food and great value."
• "Have been several times and the food is consistently very good and good value for the quality."
• "The Sunday roasts are huge and well worth the 17 quid plus price."
• "There’s a terrific £12 meal deal on Monday nights."
• "Mondays they have a deal where you get a main and a drink for £10!"

Cons:

• "Food is great and tasty but also quite expensive for a pub."
• "The food was well presented and tasted great, beer and wine good."
• "The Sunday roast was basic, small and had hardly any sides or trimmings - £19.50 + 12.5%?!?!? shocking!"
• "We paid 50 pounds per person, which is really a lot in comparison to the food and drinks level."
• "£160 for 4 was pretty much the top end of the budget."
• "The food is quite disappointing for what it costs."
• "I don't mind paying a bit extra for good quality food but I left the Empress feeling a bit ripped off."