KFC Dagenham - Merrielands Retail Park Reviews Summary

Food Quality

Pros:

• "Chicken was good, what surprised me most was the fact that the couple of times I've been to this branch unlike most others the order was perfect even got the sauces which everywhere else seem to forget!"
• "Food is good it recently turned Halal, HFA approved."
• "Food was hot and fresh no complaints."
• "Food was great and piping hot⭐"
• "The food was so fresh and also the staff was so kind."
• "Food was tasty and fresh."
• "I will say the food most of the time is hot and fresh."

Cons:

• "The chicken was overcooked & burnt."
• "The chicken was also very oily."
• "Food was alright except for the fact one of the tenders had a feather in it."
• "The chicken wraps were disgusting with burnt chicken."
• "The chicken must have been re fried over again, making it burnt like and horrible."
• "Chicken was all dried up no mayo and the bun was hard and stale, cold chips."
• "Terrible food not cooked properly ... still pink and smelt funny."

Customer Service

Pros:

• "Occasionally really good customer service with fast, fresh food."
• "By mistake my nephew dropped his cola, one of the staff members named Zara came to us and gave my nephew his new drink and a toy."
• "The staff are really nice and really helpful especially explaining which meal might be best suited for you and your family."
• "The worker Dan had great customer service, he was very welcoming."
• "Staff which working there is polite."
• "All the staff were polite and kind."
• "Staff were extremely polite⭐"

Cons:

• "Every single time I have gone here for absolute years, it stinks of piss, staff are rude and the floor looks like it hasn't ever seen a mop."
• "The person shut the window and told us to leave just like that."
• "The drive thru service is appalling! Staff are not focusing on their job."
• "The staff are absolutely useless they always get your food and drink wrong."
• "The staff need some sort of training in customer service."
• "The woman on the till didn't know what she was doing."
• "Staff who served us had so much attitude. Not even an apology for this inconvenience."

Cleanliness

Pros:

• "After renovation place looks nice - new furniture and so on."
• "I have enjoyed my meal in a very clean environment."
• "Came back after 3 weeks, the cleanliness is much, much better. Much more organised. No wait time. Helpful staff."

Cons:

• "The place was dirty, my order was wrong, twice!"
• "Messy shop lots of rubbish all over place, first time took 40 mins for a mighty bucket for 1..."
• "The toilet was so smelly and disgusting."
• "The most dirty kfc restaurant which I’ve ever visited! Floor, orders screen are extremely dirty!!!! Toilet is out of any hygiene standards."
• "Absolutely filthy. Tables were all dirty and half of them had trays of food left on them."
• "Toilets awful. All restaurant is dirty. Tables dirty. Dirty under the tables."
• "Absolutely filthy, no hand sanitizer in the restaurant..."

Management

Pros:

• "The manager took great pride in walking round in the rain to take a picture and zooming in 50x to show the faintest of lines over the price."

Cons:

• "Very disappointed with the management at this place."
• "This is a store that KFC head office should seriously think to shutdown, and that is all down to the management of the store."
• "The manager is also incredibly rude with a complete lack of customer service skills - not sure how she managed to get to manager level?!"
• "They need to do serious improvement in here, staff talking over food."
• "Floor manager Nowrin spoke to me. She was rude and doesn’t have basis customer service knowledge."
• "Dirty restaurants took two complaints to clean, staff were rude and dismissive, food arrived after 20 minutes was cold and drinks were all wrong."
• "This is the worst KFC I've ever been to! There was such a long line of people waiting over 30 mins."

Order Accuracy

Pros:

• "Chicken was good, what surprised me most was the fact that the couple of times I've been to this branch unlike most others the order was perfect even got the sauces which everywhere else seem to forget!"

Cons:

• "The place was dirty, my order was wrong, twice!"
• "This place is shocking, I have been a couple of times now and every time the order is wrong."
• "The staff are absolutely useless they always get your food and drink wrong."
• "Every single time I come here, whether it being drive thru or eat in, they always get it wrong and have missing items."
• "We don’t visit this store often but when we are taking food away, they ALWAYS forget something."
• "Whenever I go I always get either the same pieces or I get something missing."
• "Meant to to be fast food, 50 mins to get a drive through takeaway, once received, the order was wrong, it was missing the wings and pop corn chicken."

Overall Experience

Pros:

• "First ever usage of the App. I was moving between two work locations six miles apart, so I thought I would order ahead. Regular KFC customers know exactly what to expect from the food, but I certainly saved time on a busy day."
• "Defo recommended."
• "I definitely recommend this restaurant and will come back again."
• "Overall a great experience."
• "Staff are very quick and friendly there too."
• "Such a shame as free parking and service was quick and friendly."
• "The service was quick and speedy I got my meal a minute after I ordered."

Cons:

• "HORRIBLE, HORRIBLE, HORRIBLE"
• "Appalling service. There was no drive through service available."
• "The drive thru service is appalling! Staff are not focusing on their job."
• "The waiting time is ridiculous .. the staffs are disrespectful and slow."
• "Why this KFC doesn’t sell ice cream? They advertised but when you pick up the order they keep saying the same thing since last year, we don't have ice cream because the ice cream machine doesn't work."
• "The absolute worst KFC restaurant I have ever been to! The staff is horrible, rude and don't have any kind of respect to their customers."
• "Worst KFC Ever."