Cosy Club Reviews Summary

Staff Service

Pros:

• "Every member of staff we encountered was extremely kind and helpful."
• "The service was first class our waiter Joe was very good."
• "The staff were very attentive and made us feel very welcome with friendly conversation."
• "The staff were attentive and really wanted to know how our food was, rather than it just being a formality."
• "Staff looked after us after there was a big delay on food coming out and a few errors, they knocked off the price of a round of drinks to apologise for the delays."
• "Our waitress, Annie, couldn’t do enough for us. Was attentive but not over bearing and they were busy."
• "Friendly welcome and attentive service."
• "As with every cosy club excellent service and excellent food the staff care about Thier customers way more then your average chain, very impressed."

Cons:

• "I had to wait a very long time for the bill."
• "There were issues with the food arriving late for some, but it was dealt with perfectly and we were compensated for it."
• "Waiting about 10 few minutes before were showing table, waiting for breakfast to be serve more than 40 min even was Tuesday."
• "Food was average, my salad was missing quite a lot of ingredients listed on the menu."
• "Waited 10 minutes at the bar at 10pm on the 22/3/23 to be served by the only bartender serving customers."
• "The waitress was ok on the whole but didn't seem interested when after asking us, we told her our issues with the starter (dryness)."
• "The service was a bit slow. We went for a work meal, so didn't get to see the final prices."
• "Absolutely the worst service I’ve EVER had. We arrived at 7:30 and we did not get our food until 9:15!!!"

Food Quality

Pros:

• "The food was delicious. I had lamb shoulder which was soft and juicy."
• "All of it was divine! The food was great value and tasty."
• "The food was very tasty and well presented."
• "The Cosy Club Sandwich. Stacked with layers of flavor and perfectly balanced."
• "Food was incredibly delicious and served with the finest level of attention into details."
• "The food was nice, the service was super and the atmosphere was spot on."
• "We were served quickly and the burger was delicious."
• "Food was amazing, deco and service."

Cons:

• "The chicken was so dry I thought I was swallowing a tree branch."
• "The award winning rosti did not live up to it's expectation and the sausage could have been bigger."
• "The food unfortunately did let them down."
• "We ordered a medium steak however found it was too chewy so asked them to cook it for longer."
• "Pancakes were average, extra syrup still wasn't enough."
• "The 3 starters we had were not great. The duck (salad) was very dry, the chicken (korean) was over cooked and dry."
• "My lamb main course was tasty, but there was not a lot of lamb and the bread covered almost ½ of the plate."
• "Being a bar restaurant, I almost regretted my choice of restaurant as soon as I walked in, being very noisy."

Ambience and Decor

Pros:

• "The place was beautiful, I was mesmerised by the ceiling art."
• "The decor of the place was amazing!"
• "The building is outstanding and food matches."
• "Superb beautiful building-it was a bank in the 1850s (National Provincial), look around at everything and enjoy the setting."
• "The most beautiful building, incredible surroundings."
• "Great buzzing atmosphere, very helpful service."
• "Beautiful decor, lovely big space that was possibly a bank before?"
• "The interiors are the best feature - magnificent."

Cons:

• "The atmosphere was not that great. I'm not sure if the decor and portraits of don't-know-who hanging on the walls were depressing."
• "Unfortunately all the poached eggs we got were fully cooked through 🙈 Not sure how that went so wrong."
• "Nice place good staff and service but not enough sits outside restaurant too noisy to have a conversation."
• "The building and interior was very nice, although when filled with people having lunch it was quite noisy."
• "The acoustics were so bad we couldn't hear ourselves talk."
• "The Cosy Club is a beautiful place to be, whether you are hungry or want a drink."
• "The atmosphere was not that great. I'm not sure if the decor and portraits of don't-know-who hanging on the walls were depressing."
• "The place is really loud in the evening (playing loud dance music) and you'll probably find yourself shouting at your dinner party to have a conversation."