Palaette Reviews Summary

Seating and Ambiance

Pros:

• "I was seated immediately and didn't have to wait."
• "The decor was lovely and created a good atmosphere."
• "Seating is spacious and comfortable, and it's kids-friendly."

Cons:

• "Had to wait 10-15 min outside as they were very busy."
• "They have a maximum 60 minute seating policy, which felt very rushed."
• "Waiting for a table can be long, especially on weekends."

Food Quality and Presentation

Pros:

• "The food was great and the quality was amazing."
• "Breakfast choice was served quick, with excellent flavours."
• "The presentation of the food was beautiful, and the taste matched."

Cons:

• "French toast was crispy outside but dry inside."
• "The waffle was too sweet for the chicken and didn’t match well."
• "Food was very average compared to other places in the area."

Service and Staff

Pros:

• "The staff were very friendly and helpful."
• "Waiters were always very friendly from the first moment."
• "Staff members were accommodating and provided the best service."

Cons:

• "Customer service is not up to the mark, staff seemed uninterested."
• "The waitress taking orders was not friendly or approachable."
• "Service can be slow, and staff not as friendly/smily as hoped."

Price and Value

Pros:

• "The cost was good for the quality of the food."
• "Price is a little more than the average brunch place but worth it."
• "Delicious food for a great value compared to the rest of London."

Cons:

• "Pricey for the quality and quantity of food provided."
• "Service charge added to the bill, which wasn't worth the service received."
• "Food and overall experience don’t justify the high cost."