Dr Locks Ltd - Locksmith York Reviews Summary

Response Time

Pros:

• "Mel was there in forty minutes and fixed the window at once."
• "I phoned Mel for a quote and she arrived in less than 30 minutes."
• "Mel responded to my enquiry within an hour - despite being incredibly busy."
• "Mel was here in a matter of hours & solved the problem for us very quickly."
• "Mel at Dr Locks was prompt, efficient & friendly."
• "Mel was at our house within two hours."
• "Mel was able to come the same day."
• "After waiting an age for other locksmiths to call back or send a quote, it was a relief to contact Dr Lock. Instant response."

Cons:

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Quality of Work

Pros:

• "The work was carried out to the highest standard."
• "Great work at a fair price highly recommended."
• "Really speedy service and did an excellent job."
• "Mel was very efficient and friendly, in-person and over the phone. I’d highly recommend her services!"
• "Mel changed the two locks for a single thumbturn/keyed lock with British Standard fire escape capabilities."
• "She got the job done quickly and efficiently and is a pleasure to have in the house."
• "The work itself is superb. Expertly done in challenging circumstances (160 year old doors)."
• "Mel did a superb job fitting a 5 lever lock in an old door with stained glass."

Cons:

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Customer Service

Pros:

• "Mel was wonderfully quick, helpful and very friendly."
• "Mel is very friendly, efficient and incredibly good at her job."
• "Mel was superb. She responded to my enquiry within an hour."
• "Mel is the utter bees knees! ... AND all this came with the added bonus of a cheery disposition."
• "Mel was punctual, professional and polite."
• "Mel was absolutely fantastic - came out at short notice."
• "Mel provides a great value for money locksmith service with a huge smile."
• "Dr Locks was recommended to us by several people and we will now happily pass the recommendation on."

Cons:

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Advice and Communication

Pros:

• "Mel took the time to explain to me all my options."
• "She explained the options for lock replacement available and demonstrated impartiality by recommending the cheaper option available to us."
• "Mel was able to articulate the differences between entry - premium end locks, features and benefits of each, before ensuring I felt no pressure to make my decision."
• "I was given options for different solutions which were explained clearly."
• "Mel was very cordial and knowledgeable. She came in to fix my window lock system in very short notice."
• "Mel took the stress out of the situation and resolved the issue fantastically."
• "Mel gave us great service, left everything secure and all for a very fair price too!"
• "Mel explained the differences between the locks she had to offer and explained exactly how they worked."

Cons:

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