Address: 81 Albion St, Leeds, LS1 5AN, United Kingdom
Phone: +441132467333
Rating: 3.3
based on 80 reviews.
Customer Service
Pros:
"Quick customer service, the woman with glasses who did my toes was very gentle and did a good job."
"Was quite busy but was served straightaway and didn’t have to wait a long time, the lady did my nails amazing and just how I wanted them from the picture I showed her."
Cons:
"Awful service and terrible nail art."
"The staff are so rude and they dont know how to do nails properly they need to learn how to speak to their customers."
"Disappointed with my visit today - No one checked I was happy with my treatment."
"That woman is THE rudest and the most lacking in customer service I have ever heard of."
"Very unprofessional service and unsatisfied with the finished product."
"Absolutely shocking customer service. Since last year I was a consistent customer but quickly noticed they would speak to customers rudely."
"Very very rude people, service is a zero."
"One person was doing 3 different people nails... Too expensive for this poor quality of work. Staff not helpful and mean."
Quality of Nail Work
Pros:
"The guy (I don’t catch his name But he wore a denim jacket) did an amazing job on my finger nails super happy with result."
Cons:
"I asked for almond nails and got BIG BLOBBY ROUND nails."
"The heart was so fat and ugly the nail techs need to be taught how to do nails properly."
"My toenails weren’t filed, no cuticles weren’t touched, the polish is on my cuticles on a few toes."
"Nails lengths and shapes from the side are never the same, unless you continuously point out the errors during the service."
"They made me pay £45 in advance for a full set of builder gels... My nails were bleeding."
"The nail polish was all over my hands and besides the wait in between steps the nails took about 6 minutes."
"I asked for a gel manicure and picked a colour which did not come through as on the sample."
"The worst nail salon I’ve ever been to. Literally awful. My nails are not the shape I asked for... There is nail polish all over my fingers."
Hygiene and Safety
Pros:
No positive comments regarding hygiene and safety were found in the reviews.
Cons:
"Horrible, unhygienic and rude service. They use old files and clippers, that have not been disinfected."
"The place was filthy, the tools not cleaned before using on the client as you would expect, especially in the middle of a pandemic."
"Haven't seen such a poor hygiene salon before. The guy started filing and painting my feet straight away, didn't cleanse anything first."
Price and Value
Pros:
"For the price you pay you cant really complain. I normally spend £60ish but this set costed me £30."
Cons:
"I’m disheartened that I have to give this place 1 star because it doesn’t even deserve NONE!"
"The worst place to do nails I’ve ever been. All they care about is money. They do it very quickly and all wrong."
"WORSE SALON I HAVE EVER BEEN TO. they make up the prices on the spot which does not reflect the prices stated on the board or leaflet."