Trinity Nails & beauty Reviews Summary

Customer Service

Pros:

• "Quick customer service, the woman with glasses who did my toes was very gentle and did a good job."
• "Was quite busy but was served straightaway and didn’t have to wait a long time, the lady did my nails amazing and just how I wanted them from the picture I showed her."

Cons:

• "Awful service and terrible nail art."
• "The staff are so rude and they dont know how to do nails properly they need to learn how to speak to their customers."
• "Disappointed with my visit today - No one checked I was happy with my treatment."
• "That woman is THE rudest and the most lacking in customer service I have ever heard of."
• "Very unprofessional service and unsatisfied with the finished product."
• "Absolutely shocking customer service. Since last year I was a consistent customer but quickly noticed they would speak to customers rudely."
• "Very very rude people, service is a zero."
• "One person was doing 3 different people nails... Too expensive for this poor quality of work. Staff not helpful and mean."

Quality of Nail Work

Pros:

• "The guy (I don’t catch his name But he wore a denim jacket) did an amazing job on my finger nails super happy with result."

Cons:

• "I asked for almond nails and got BIG BLOBBY ROUND nails."
• "The heart was so fat and ugly the nail techs need to be taught how to do nails properly."
• "My toenails weren’t filed, no cuticles weren’t touched, the polish is on my cuticles on a few toes."
• "Nails lengths and shapes from the side are never the same, unless you continuously point out the errors during the service."
• "They made me pay £45 in advance for a full set of builder gels... My nails were bleeding."
• "The nail polish was all over my hands and besides the wait in between steps the nails took about 6 minutes."
• "I asked for a gel manicure and picked a colour which did not come through as on the sample."
• "The worst nail salon I’ve ever been to. Literally awful. My nails are not the shape I asked for... There is nail polish all over my fingers."

Hygiene and Safety

Pros:

• No positive comments regarding hygiene and safety were found in the reviews.

Cons:

• "Horrible, unhygienic and rude service. They use old files and clippers, that have not been disinfected."
• "The place was filthy, the tools not cleaned before using on the client as you would expect, especially in the middle of a pandemic."
• "Haven't seen such a poor hygiene salon before. The guy started filing and painting my feet straight away, didn't cleanse anything first."

Price and Value

Pros:

• "For the price you pay you cant really complain. I normally spend £60ish but this set costed me £30."

Cons:

• "I’m disheartened that I have to give this place 1 star because it doesn’t even deserve NONE!"
• "The worst place to do nails I’ve ever been. All they care about is money. They do it very quickly and all wrong."
• "WORSE SALON I HAVE EVER BEEN TO. they make up the prices on the spot which does not reflect the prices stated on the board or leaflet."