Britannia Tap & Grill Reviews Summary

Staff and Service

Pros:

• "The new owners are so friendly and take their time to talk to the customers, waiting on staff are very friendly and nothing is too much trouble."
• "Staff really welcoming and great with our 4 year old."
• "The staff were attentive, polite & helpful."
• "Friendly service was provided."
• "The young lady behind the bar was very attentive and the staff serving on were polite and friendly."
• "Staff where warm, welcoming and friendly."
• "The staff were very attentive."

Cons:

• "Manageress wasn't friendly and made no effort."
• "Service as a whole was absolutely shocking and the attitude of the deputy manager was disgusting."
• "Service was disjointed."
• "Service was terrible. I asked twice for a drink then waited around 20 mins for it to actually come."
• "The service wasn't great, from ordering to getting the main courses, was almost 1 hour."
• "Slow service."
• "Service poor, the young girl serving advised us to go and get food from somewhere else as they hadn't much food available!"

Food Quality

Pros:

• "The food was great."
• "Food/service/atmosphere was brilliant, a very warm welcome, chilled relaxed vibe."
• "The food is traditional English pub grub done very well."
• "Absolutely brilliant came in for a family meal had various meals all the food was amazing including the desserts."
• "The main courses (fish and chips and chicken in mushroom sauce) were delicious."
• "The food was amazing."
• "The food was excellent (the lamb stew with dumplings is to die for)."

Cons:

• "Also the food was almost inedible!! Very disappointing."
• "Ordered a steak and onion sandwich … more fat than meat."
• "The gammon was very fatty and full of grissle."
• "Scampi was ok from a frozen pack, chips were greasy, and salad was rabbit food."
• "The sticky toffee pudding appeared to have been dried out so was tough."
• "The food was terrible for the price, we had Sunday roast, Yorkshire pudding black an burnt an all veg raw."
• "Food was average, not terrible, but not good either."

Ambiance and Venue

Pros:

• "Lovely venue."
• "Nicely decorated after refurbishment and overall was a good do!"
• "Dog Friendly, and people friendly."
• "What a fresh change bringing this place back to life. The staff were friendly and the service was very good."
• "New owners should feel proud. Restaurant very clean, food superb, staff warm and friendly."
• "A gem of a place, lovely home cooked 'proper' food."
• "The inside is gorgeous, I especially loved the fact it had a fireplace that was actually being used."

Cons:

• "Place was cold."
• "Booked in advance but still waited over an hour for our starter."
• "Looking round the table most of us left something."
• "Advertised log burner was lovely looking but not lit and the room was a little chilly."
• "The only downside was that the pub itself was flipping freezing."
• "Servers put their fingers in the top of the glasses when they bring your glasses to the table."
• "The prices are a major barrier and menu choice is more likely to be the barrier."

Value and Pricing

Pros:

• "Good value."
• "I had a huge, fresh, delicious chicken salad; my hubby had a tasty steak and ale pie - great pastry and generous meaty filling; my mother in law had a huge fish n chips."
• "The food was really nice and great prices too."
• "All in all good value."
• "Reasonably priced for food and drinks."
• "Good quality food at reasonable prices (especially on the weekday menu)."
• "Super food, cooked perfectly, good portion sizes, good price."

Cons:

• "Drinks are a bit pricey 😕 £8 for a large wine."
• "Cheesecake with cream was nice but no flavour."
• "The deserts were a disappointment. The crumble tasted burnt and the tiny cheesecake was a total ripoff at £6.50."
• "It's a little pricey for pub food but this isn't your average pub food."
• "The menu is a little pretentious with you having to buy parts of your meal as extras that would normally be part of your meal anywhere else."
• "Very disappointed in the food very dry chips over cooked."
• "The steak was over cooked to my requested medium rare, dried out too probably because of cooked over charcoal."