Bayleaf Kitchen Reviews Summary

Food Quality

Pros:

• "These suggested dishes were exceptionally delicious!"
• "Authentic Indian food, quite tasty and spicy."
• "The food is wonderful and the service is excellent."
• "The food is very tasty and fresh, big portions you won't leave hungry."
• "Wow! I come from India, and I don't think I've had a better Malai Kofta even back home."
• "Best Indian restaurant there is. The food is simply excellent."
• "One of the best places to have a fine Indian food dine out experience, across most cities in the UK."
• "Absolutely delicious meal. We were visiting Southampton and looking for a nice place to eat with family friends."

Cons:

• "On this occasion the lamb was the toughest I have had from a takeaway."
• "Food was okay. But if you really hungry and you want to go bay leaf eat something before you go to the restaurant."
• "I don't know if it was because the restaurant was busy, the food had no taste and I didn't want to eat it as it was arrange."
• "Collection order got home 5 minute drive, food was cold, taste awful, hair in dish, bits missing."
• "Well presented, but I was concerned the curries we ordered all looked the same, ie like they had been through a blender?"
• "The starters are very good. Ordered Kerala fish curry. It doesn’t seems to have any Kerala taste base and this dish is very disappointing."
• "Ordered via just-eat, order accepted, expected delivery ~1hr 20, no problem, we planned for that. 1hr 30 later, just eat reports as delivered, when it has clearly not been delivered."
• "Just had delivery I’m a regular customer as I love there food but tonight it turned up on time but was cold and had to heat in oven."

Service Quality

Pros:

• "Outstanding service and great food!"
• "Complimentary papadums & dips to start with. Friendly service."
• "The service was very efficient and we were always looked after."
• "Staff and very attentive and helpful."
• "Despite having all tables taken and a Christmas party going on, they managed to organise a table for us just at the entrance in less than 5 minutes."
• "Male staff was very friendly and made us feel welcome."
• "Good food in terms of spices as per Indian/Asian taste... The owner and managers are quite friendly."
• "Fantastic restaurant. Staff and very attentive and helpful."

Cons:

• "Food was okay. But if you really hungry... the lady staff can't hear us. They focus on particular table."
• "Service time was horrible. Got starters and waited so long to try and order mains we just left."
• "Booked a table for two at a particular time... Reached at the same time but the only table available was beside the door."
• "The service was a little inattentive. We didn't have our order taken for ages, then minutes after the starter arrived they attempted to clear it and bring our mains."
• "Service during the meal was attentive and helpful... He did think the lamb was moist however."
• "Excellent food and service, until about half way through our meal when it became a bit chaotic."
• "Our designated waiter was moody and quick to rush us to order and clean our table without asking if we were finish."
• "Visited this place last Sunday, and had the worst experience ever. The manager was the RUDEST person I've ever met."

Value for Money

Pros:

• "Good value inc. wine. Delicious meal & seemed very popular on a Wednesday evening."
• "Overall, I would definitely recommend this place for anyone looking for a curry in Southampton. The price is very reasonable."
• "£30 a head for 2 course meal and drinks - excellent value."
• "Really excellent food for a very affordable price, seems too good to be true! Everything is super cheap but also really good."
• "Very high standard of food and service in a lovely setting, would recommend this to those who enjoy Indian food from different regions of India, great selection and choice, not just your standard late night curry house."
• "This is a fantastic Indian restaurant, this has been my second visit and I would 100% recommend. The food was lovely, hot and very tasteful. It’s reasonably priced too."
• "£9 for a lunch time buffet! Very good service too, granted there weren't many people in at the time so we could be given more time, but it was still good!"
• "One of the best places so far, food was just amazing, full of flavour and cooked brilliantly. Staff were nice and helpful and incredibly friendly and provided excellent service."

Cons:

• "According to my spouse the poppodums were good but they charged for them (for two people) without telling us and charged for the chutneys."
• "Reason I knocked off another star: they charged us for two Coke Zero drinks when my husband only had one and when we told them they acted like they voided it in the restaurant and then redid the charge with our card for a lower amount but on our bank statement we can see that it was not voided."
• "Don't be fooled by the outside this place is a palace inside (well almost)! Really nice decor and lovely staff. Food was as expected although we didn't do starters but how do they make the curly poppadoms?"
• "The only downside is if you have a table by the bar, it gets really tight and everyone is going to pass by all the time. But great food and service compensate!"
• "Finally a restaurant that can easily beat my taste, absolute quality, its worth paying their prices, sometimes chapatis can be little underdone, but the taste of the food is always awesome,"
• "One the best restaurant in Southampton. Delicious food and have never been disappointed with the taste which is always consistent. Generous portion at reasonable price. Excellent customer service. 100% recommend."
• "This place is lovely with great choice of menu, superb friendly, helpful staff, great atmosphere and amazing value (we checked the bill three times as i thought we had been UNDER charged!"
• "We had some poppadums and pickles to start with, we shared some mixed vegetable and kebab starters - which were very nice indeed."