Gibson Lane Reviews Summary

Customer Service

Pros:

• "We felt they worked really hard for us both to initially find us a buyer and then to get us through to exchange and completion."
• "They were pleasant and patient throughout the whole process and were especially helpful towards the end when all the last minute problems surfaced."
• "They were always available and on hand to help and were a very active part of the process even once things were in the hands of solicitors."
• "SPECIAL KUDOS TO: Louis & Ryan for showing us the property and onboarding Olivia to being a constant support always for any issues."
• "The interaction between ourselves and the sellers was excellent and also between the estate agents for our own sale."
• "Everyone in the office knows what is going on and cover for each other when one is not available, which all makes good teamwork and excellent service to the client."
• "The agents were incredibly friendly and helpful, keeping things moving and working closely with all parties to make sure that the process was as painless as possible."

Cons:

• "There is no feedback/escalation loop, So you have taken their service you are tracked into loop."
• "Honestly, by the end, Gibson Lane weren't even trying to hide their absolute contempt for us."
• "During this time, we would email them fortnightly for updates, which is when they stopped responding to our messages."
• "Our bedroom window broke after we moved in and it took them - I'm not kidding - six months to 'resolve' the issue."
• "They don't respond regarding any issue until you call them multiple times."
• "Once you signed the contract they won't bother about it, you have to call them/chase them for everything."
• "During the tenancy I had to deal with the Landlord myself. The worst agency I have ever dealt with! Would strongly recommend that you stay away from them!"

Professionalism

Pros:

• "Wendy, Gibson Lane's accomplished coordinator is nothing short of exceptional."
• "Excellent service when selling our property. Sale was agreed quickly and all aspects were managed by Gibson Lane."
• "I found the team at Gibson Lane, Kingston - in particular, Daisy, Wendy, Tom and Caroline - to be highly professional, responsive and respectful."
• "Neil and his team were just incredible with the level of support and professionalism they showed to us."
• "The team is very professional, knowledgeable, helpful and very responsive as well."
• "They are thoroughly professional, knowledgeable, very friendly and, best of all, keen."
• "They were very professional and responsive to all queries regarding the sale."

Cons:

• "Avoid these liars."
• "So yeah. Go with Foxtons or something!"
• "I would give them -5 stars if I could! They are nice and helpful when you have to pay them a large amount of money but once a problem occurs they do not try to solve it at all."
• "So overall I will never recommend to take their services."
• "I have one hole in the ceiling of my bedroom and they don’t want to fix it... Ridiculous agency, If you can’t do your job, better change work."

Support and Communication

Pros:

• "I would highly, HIGHLY recommend them to anyone looking to sell or rent."
• "Wendy Curtis, Sales Progression Manager, who provided a fantastic after-sales service in a very competent and proficient way."
• "Their service went above and beyond and we would highly recommend them."
• "Very responsive on both emails and calls."
• "Wendy kept us informed throughout the process, she was very patient and always promptly responded to our queries, helped with any issues."
• "Great communications on upcoming viewings & viewing feedback."
• "Their advice, guidance, response time and support has always been outstanding."

Cons:

• "All of these are laterally creating hazard to my family(couple+2kids)."
• "My property is a new development, and it has been 15 days, I can't see this property name on the government sites."