Address: Victoria St, Bourton-on-the-Water, Cheltenham GL54 2BS, United Kingdom
Phone: +441451820286
Rating: 4.3
based on 125 reviews.
Food Quality
Pros:
"Food was presented rather than served, and was quality."
"Fabulous food and wonderful service."
"Food was lovely and reasonably priced."
"The food was as good as we have had in Italy or better."
"Both were lovely and full of flavour."
"The sauce was outstanding and tasty."
"The food was delicious, can't wait to book accommodation here again 😊"
Cons:
"The one main we had was just fine, average, but the other, seafood linguine was literally tasteless."
"The pizza for vegan is NOT woodfire, they use the gluten free base which is like cardboard."
"The chips were greasy, stale and tasted like very off. Do better for vegans when cafes like Den has an extensive vegan menu and is a small space."
"Two Calzone, meat & veggie, arrived with burnt bases & almost raw tops."
"The risotto was a bit dry (and mushroom, chicken and pork combo didn't quite work)."
"It was just really bad Italian food and not worth for the price."
"The food was of a low standard. The pizza toppings looked and tasted like they were all from a can or jar."
Service
Pros:
"The staff were very lovely, warm and polite. Quick service!"
"A very warm, friendly experience. Service was also top drawer."
"Service is prompt, considering a busy weekend."
"Staff attentive."
"Service was great too."
"Service friendly and timely, despite squeezing us in as we hadn't booked and they were quite busy."
"Staff were really nice and friendly."
Cons:
"The service, though friendly, was painfully slow."
"The service was the worst I’ve ever experienced, the girl that was serving us had a terrible attitude."
"The staff is disorganized and we waited a long time for each request."
"She was quite rude and said to another member of staff go and ask it depends if they are busy, not really acknowledging me."
"Waitresses seen me watching at them and waiting for them to come but they were keep ignoring."
"Terrible, just terrible, service. I can't even call it service."
"The service took a long time as either they were short staffed or they seem to be giving their attention more to the patrons from the hotel where the restaurant is connected to."
Ambiance
Pros:
"A hidden gem!"
"An amazing place, we stopped here for a couple of days, on the 1st night we hadn't booked a table (they were extremely busy) they found us a place and we ordered, the food was delicious, can't wait to book accommodation here again 😊"
"Lovely Italian restaurant located just off the main street at Buorton on Water."
"Such a great place. The best place for food in area."
"The restaurant atmosphere is great with spacious seating."
"The restaurant has a beautifully rustic charm!"
"Beautiful Italian pub/restaurant with a great menu, wonderful beer, wine, and drinks selection, a friendly cheerful staff, and a warm and inviting ambiance."
Cons:
"We were also squeezed in a bit too close for covid comfort."
"The waitress placed the knives and forks and napkins at the end of the table, leaving us to sort them out."
"We had brushed a few ants from the table but then realised that the windowsill and wall were crawling with them."
"We were only in Cotwolds for a couple of nights and struggled to get booked in at a time we wanted, it seems a very busy place so I'd advise booking in advance."
"Was seated next to a cold door not my best experience and left with a big bill :("
"We were initially seated in a really tight awkward place where we felt really hemmed in and uncomfortable."
"Lovely garden but we were told we couldn’t eat out there just have drinks."