Address: Braehead Retail park, 142 Kings Inch Dr, Braehead, Glasgow G51 4BT, United Kingdom
Rating: 4.1
based on 99 reviews.
Customer Service
Pros:
"Staff very good kept me informed how long I would wait to have part fitted to car also young man who fitted part polite had good knowledge and chatty made to feel welcome great experience halfords made it happen"
"Lisa from the store did the check and was very friendly, knowledgeable and professional."
"The lady at the reception was very friendly and got me sorted with the fantastic on site mechanic who fixed the issue within minutes and with no charge."
"The gentleman who served me was so helpful and considerate of my needs."
"Both the girl on the counter and boy who worked on the car were friendly, helpful and professional."
"Great friendly service from knowledgeable staff who were attentive and helpful whilst providing good information."
"Staff friendly and really happy to help. Exchange sorted quickly and replacement received the next day."
Cons:
"Service within this store is shocking, not the first time I've had a bad experience."
"AVOID AVOID AVOID! My recent experience at this store was quite disappointing."
"Don't expect good service at the tills."
"Waited five minutes before being served by the rudest, aggressive in her mannerisms assistant."
"The guy was completely uninterested and unhelpful so I left after 10 minutes and will never even consider Halfords for anything bike related."
"Absolutely shocking customer service the assistant at the checkout had a terrible attitude."
"The worst customer service that I have ever experienced."
Product and Service Quality
Pros:
"Enjoyed being there, lots of interesting products were in stock, I found it very useful!"
"Picked up our new bikes and they are amazing!"
"I can highly recommend Halfords as a shop and as a service."
"Just got a free winter car check at Halfords in Braehead. What a great free service."
"Ordered a scooter which was reasonably priced, free delivery and came the next day!!"
"The product that I purchased was ideal, as was the price."
"The staff were extremely helpful. The bike was ready when stated and everything was very well organised."
Cons:
"Bought a car stereo from here and decided to use their installation service... they completely botched the installation of the stereo."
"We inspected the tyres and one of them was badly frayed inside and would not seat properly."
"Put in for health check after having an accident, guys gave me a few chain but left the store to cycle as I was turning my handle bars were not secure, told them about my cassette issue nothing was done to help this, not helpful will not be back."
"When our bike arrived I was given a safety check sheet that was signed off, but the handle bars were loose and the frame was not aligned."
"Bikes for children are poor quality imports, look good but soft alloys used on parts and fasteners."
"The bike had no working front break and a faulty control panel."
"During the building process, only one pedal would go on properly."
Communication and Responsiveness
Pros:
"I was assured I would be contacted when they were delivered to store. Today went to store to get a refund to be to told they were now in store and awaiting collection."
"I contacted Halfords on Friday morning and it was again confirmed that Braehead will text or email as soon as it arrives."
"Just brilliant communication and going above and beyond call of duty - and very good pricing."
"Great to see fantastic customer care - very welcoming start to my visit and excellent communication skills on show."
"Collecting an online order, I was greeted upon arrival and then by name after giving my order/collection details."
"The team checked for me whether they had the right car battery in stock and put it aside for me."
"Really happy with the help I got from a member of staff who took time to make sure I had the most suitable products."
Cons:
"I have put my son's bike in for repairs several weeks ago...and repairs still not right got told thought wrong parts has been used but this would be sorted have just had an email saying the repairs would be done with agreed charge what is going onwill never use again."
"I went on Halfords website and found that I had kindly been overcharged for the so far unimpressive purchase."
"I phoned my new friends at customer services who said they would contact the shop for me and subsequently put me on hold. 35 minutes later, my phone call was cut dead."
"The time and day, came and went, and still no contact from Halfords."
"Really disappointed as I had to drive back twice to get missing screws and locks caps from sealed package."
"I was refunded on Thursday and still don't have the money today."
"No one bothered to call."
Store Experience
Pros:
"I love the mezzanine level they have for bikes, it looks and feels a bit like a sports shop."
"The choice in Halford is comprehensive & the only problem I had was deciding my way around."
"Service is always outstanding at this store!"
"Good you're able to physically view items, rather than online shopping."
"It's a clean well organized store, with a wide selection."
"I’m disabled and pleased to see a Huge car park, disabled parking clearly visible, with lowered kerbs outside the door."
"The shop is also very clean and tidy."
Cons:
"Place was empty, there were two or three staff members upstairs chatting...and it still took three goes to get his attention."
"A cue formed at the till. No urgency whatsoever."
"Given the fact that it is a pandemic, I anticipated a struggle to get a bike for myself (height and age). I hadn't thought of a folding bike, but came away happy that I had been helped to make the right choice."
"Service in store-fine. Checked website for stock -showing in stock. Travelled to store-none in stock!"
"No phone contact available for the Braehead outlet."
"Additionally might be helpful to those with mobility issues or heavy bikes to note that the bike area is upstairs and we were informed there were no lifts."
"It's ridiculous, they have on display a lot of bikes but none of them are in stock to buy."