La Fortezza Reviews Summary

Service

Pros:

• "Service was excellent."
• "The staff was absolutely incredible."
• "Service was very attentive."
• "Great service!!"
• "Service was excellent, didn't have to wait long to be seated or served."
• "Great service and an intimate atmosphere."
• "The staff are polite and attentive."

Cons:

• "They haven't even bothered to reply to my e-mail of complaint which to me is bad customer service!"
• "Staff need to be more attentive to customers."
• "Long wait for service, staff inexperienced."
• "Waiting staff rude."
• "Tonight's experience was well below our expectations, not made to feel welcome."
• "The staff seems to be 'ok', but it just feels like they are not very keen on their profession."
• "Bad service from every single member of waiting staff who just didn’t seem to care."

Food Quality

Pros:

• "Everything tasted beautiful."
• "Authentic Italian dishes and drinks, reasonable prices, good coffee too."
• "Food quality is great and worth the wait."
• "The food was delicious!"
• "Beautiful food!"
• "The meal l had there I couldn't fault every cooked beautifully."
• "Food was amazing and very reasonably priced."

Cons:

• "The risotto hardly had any chicken in portions were that small."
• "The food itself was okay, unfortunately let down by the pizza as it was more of a filo pastry than a dough."
• "Food shocking."
• "Risotto chicken and mushroom, orange in colour really dry and claggy had to leave."
• "The quality and lack of taste in the food was very disappointing."
• "Food definitely not fresh."
• "Poor food, cold, under cooked."

Ambiance

Pros:

• "The restaurant was buzzing and busy."
• "Great place for a meal if you want good food, a cosy and friendly environment."
• "Amazing setting for a summer meal out."
• "Really lovely atmosphere."
• "The new extended restaurant is just beautiful."
• "Lovely quaint exterior next to Newmillerdam, small but functional inside."
• "The new extension really makes the most of the beautiful surroundings."

Cons:

• "It was very small, very cramped, very busy and very noisy."
• "Because it's near water flies and moths inside the restaurant."
• "It is a little loud."
• "Due to the layout of the room we were on separate tables."
• "It is not relaxing at all, as you feel like you sitting next to a stranger."
• "Parking was quite difficult."
• "Park in Newmiller Dam carpark, adjacent, can be slippery/poor lighting in winter."