Lexus Preston Reviews Summary

Customer Service

Pros:

• "Fantastic shout out to Mr Chris O'Shaughnessy, James, the manager, Will and Phil, Roy and to all of the team at Lexus Preston."
• "Talk about going out of their way for my wife on her birthday, when we arrived at the showroom to collect our vehicle she was greeted with presents and champagne as well as a card signed by all of the staff."
• "Jasmine was a pleasure to deal with and answered all my questions and queries professionally."
• "Her communication was very thorough giving explanation all the way, she even came in on her day off to finalise the paperwork."
• "Claudia was incredibly helpful and ensured a smooth transition of my private number plate onto my new vehicle."
• "From start to finish, the process of purchasing my first Lexus was outstanding."
• "Excellent experience with Lexus Preston from start to finish. We dealt with Andy Hood, who was fantastic throughout."
• "From day 1 when I had a conversation with Nathan, the service I received from everyone at Lexus Preston has been something to write home about."

Cons:

• "Now that’s not the reason for the 1 star review, sometimes finance doesn’t work out. The reason was the attitude shown."
• "They spent time bad mouthing the other cars and manufacturers instead of determining what I was willing to pay."
• "Bought a 17 plate used BMW from this dealership a few months ago and whilst the customer service seemed as expected up to the point of collection, it went downhill from there."
• "When I followed up with Leah after I got home I was told it ‘wasn’t part of the deal’! After having to negotiate to get my car put right they offered to pay less than half of the cost to have the alloys refurbished which left me out of pocket."
• "Absolutely disgraceful staff. Rude to member of public going about lawful business. Management very threatening and condoned staff breaching Data Protection."
• "Contacted by phone to purchase a car which was on autotrader which supposedly had 1600 miles on. On checking I was told actually it's 4500 as it's being used as a courtesy car."
• "An appointment was made to travel there which is an hours drive away. After sitting there for one and half hours and their car going up in value I was basically told they didn't want to sell me the car."

Vehicle Quality and Performance

Pros:

• "The vehicle we purchased, an RX450h cvt F Sport, is truly a shining example of the Lexus brand."
• "My car was presented to me in absolute immaculate condition and I’m a car Detailer so I don’t say that lightly."
• "Not only are Lexus top quality in terms of vehicles but so are the staff at the Preston showroom."
• "The handover process has been a pleasure and very informative."
• "Car was beautifully valeted and serviced before handing over to us."
• "Upon arriving to the immaculate showroom. The greeter sat us down and made us a very nice coffee."
• "Fantastic service beginning to end. Great communications and personable service."
• "Had the car a few weeks, really delighted with the pure quality and refinement."

Cons:

• "When I test drove the car I was told any marks, scrapes etc would be put right prior to my purchasing the car. Not once was it mentioned that the alloys were an exception to this."
• "After having to wait weeks because Leah was on holiday I finally collected the car however the alloys were still in the state left by the previous owner."
• "Disgusting that they think it’s acceptable to leave a car in that state when it leaves their showroom whether it’s a used car or not."