Address: Brookhouse Mill, *BY APPOINTMENT ONLY* Plumbs, Old Lancaster Ln, Preston PR1 7PZ, United Kingdom
Phone: +441772428203
Rating: 5.0
based on 118 reviews.
Customer Service
Pros:
"From my first contact with them, the service they provided was exceptional."
"Efficient, friendly, excellent communication throughout."
"The whole service has been great. From start to finish they have kept us informed with the progress."
"From the first visit, through to the technical specification, supply and fitting I have received polite, professional and timely service."
"The initial consultation was very helpful and not a hard sales pitch."
"Great service from enitial consultation to fitting. The whole team from admin,consultation to fitting were very professional."
"Excellent & Friendly service. The shutters are not only practical but they also look fantastic too."
"Professional from start to finish from initial enquiry, to survey to installation. Kept well informed throughout process."
Cons:
"A poor performance from L.S Ltd. After what we believed to be an in-depth survey/measure of our bay window and after 13 weeks,the shutters arrived."
"We had opted to fit ourselves. I found on assembly the angles to be completely wrong along with the positioning being a further 40mm away from the window frame."
"Quote, sales and order process was easy, informative and friendly. However, when the 10 weeks rolled around and we’d heard nothing, as communication after the order had been placed was pretty much nonexistent."
"Following a complaint about this lack of communication around week 11, I was promised weekly contacts with an update, this STILL didn’t happen."
"The distinct lack of communication over updates and progress was appalling, and even after complaining, still didn’t improve."
Quality of Product
Pros:
"My shutters have now been fitted and they are beautiful. So so happy with them."
"The finished product looks fantastic and we would have no hesitation in recommending Longridge Shutter Co."
"We are delighted with our new shutters. From the initial contact to the final installation the service we have received has been fantastic."
"Very happy with the quality of my New plantation blinds makes the room look bigger and finishes the room design."
"The plantation shutters fit perfectly, excellent quality."
"The plantation shutters that have been supplied and installed by The Longridge Shutter Co Ltd look fantastic."
"Excellent service and quality product."
"We are absolutely delighted with the plantation shutters we had fitted. Such a wonderful team of people."
Cons:
"A poor performance from L.S Ltd. After what we believed to be an in-depth survey/measure of our bay window and after 13 weeks, the shutters arrived."
"We had opted to fit ourselves. I found on assembly the angles to be completely wrong along with the positioning being a further 40mm away from the window frame."
Installation Process
Pros:
"The fitting team were prompt, efficient and tidy."
"The fitters were courteous, professional and tidy."
"Great work, tidy & polite fitters. Would highly recommend for a great & professional service."
"The two fitters turned up on time; undertook the work to an excellent standard, ran the vacuum over the floor in the rooms they worked in."
"The service from start to finish has been exceptional. Professional but not pushy. Progress updates along the way, and all within the time frame promised."
"The team ensured my shutters fit perfectly and have really transformed my windows. Everything was left clean and tidy."
"A neat and professional job done by the fitters who were clean, tidy and prompt."
"Shutters look fantastic and we are thrilled with them."
Cons:
"A poor performance from L.S Ltd. After what we believed to be an in-depth survey/measure of our bay window and after 13 weeks, the shutters arrived."
"We had opted to fit ourselves. I found on assembly the angles to be completely wrong along with the positioning being a further 40mm away from the window frame."
Communication and Customer Support
Pros:
"Efficient, friendly, excellent communication throughout."
"The whole service has been great. From start to finish they have kept us informed with the progress."
"From the first visit, through to the technical specification, supply and fitting I have received polite, professional and timely service."
"The initial consultation was very helpful and not a hard sales pitch."
"Great service from enitial consultation to fitting. The whole team from admin,consultation to fitting were very professional."
"Professional from start to finish from initial enquiry, to survey to installation. Kept well informed throughout process."
"The lines of communication are open and promises are delivered upon."
"Both Anthony & Will were informative, friendly, and reliable from quote to fitting our shutters."
Cons:
"A poor performance from L.S Ltd. After what we believed to be an in-depth survey/measure of our bay window and after 13 weeks,the shutters arrived."
"We had opted to fit ourselves. I found on assembly the angles to be completely wrong along with the positioning being a further 40mm away from the window frame."
"Quote, sales and order process was easy, informative and friendly. However, when the 10 weeks rolled around and we’d heard nothing, as communication after the order had been placed was pretty much nonexistent."
"Following a complaint about this lack of communication around week 11, I was promised weekly contacts with an update, this STILL didn’t happen."
"The distinct lack of communication over updates and progress was appalling, and even after complaining, still didn’t improve."