Locale Southbank Reviews Summary

Service

Pros:

• "The staff were very friendly and the whole experience felt very authentic."
• "Really friendly staff, great atmosphere and delicious food."
• "Very nice helpful staff who were attentive but not in your face."
• "The staffs was really friendly the place well located and I really liked the atmosphere."
• "Great service...good cocktails... an excellent happy hour... bar food... small but well-chosen wine list... super Italian restaurant... outdoor seating... decent prices... and really friendly helpful staff."
• "The service was quick and polite."
• "Great staff very friendly and very helpful."

Cons:

• "Waited far too long for drinks. We requested our bill only to be ignored."
• "The main area of our complaint was the indifferent waiter."
• "Waited to be seated but were completely ignored by multiple wait staff who wouldn't even acknowledge our party of 5."
• "The staff was not friendly and not good for a restaurant (didn't know the rules/etiquette)."
• "Horrible service, mediocre food. Host was incredibly rude."
• "Awful experience that was surprising after previous visits. Rude, rude, rude staff."
• "Our orders took more than 30 minutes to serve."

Food Quality

Pros:

• "The Burrata as entree... was so delicious."
• "The chicken Caesar salad was good with a creamy/tangy dressing."
• "The Gnocchi is outstanding and the meat is out of this world. Perfectly cooked food."
• "Best pizza I've had in a while."
• "The calamari was good with the spicy sauce."
• "Some pretty good food! My dad got their Pollo Milanese and the chicken was very well breaded and seasoned- better than my expectations I had going into any restaurant I would happen to walk into."
• "Stone baked pizza was wonderful."

Cons:

• "The food was quite poor - the Pollo Milanese was very bland but oily."
• "Giving it two stars because of the good service, but the food was not nice at all."
• "The food was ok, but not really worth its money."
• "Had chicken milanese and spaghetti only half of the chicken could be eaten owing to it being overcooked and burnt."
• "Food was burnt, then comes out undercooked virtually raw, food was cold."
• "Unfortunately the food is designed for tourists - quickly processed and not tasty."
• "The pizza was bland and tasteless - as if they forgot to season it with any herbs."

Atmosphere & Location

Pros:

• "Perfectly located for the attractions of the Southbank, including London Eye, London Aquarium, and the Agatha Christie play 'Witness for the Prosecution' showing at County Hall just opposite."
• "Located not far from London eye, this restaurant is quite big but still pleasant due to section dividers."
• "Plus, it is close by the Park Plaza County Hall hotel I stayed at, and was very convenient location to walk to, and perhaps a nice place to eat after visiting the London Eye."
• "The atmosphere is welcoming; the place is not so big, but still you can go with many of your friends."
• "The atmosphere of the restaurant was also very nice and not over crowded."
• "Located super close to the London Eye you can find this amazing restaurant that offers great food, great atmosphere and a great service."
• "Brilliant location, so central for the southbank, and Westminster too."

Cons:

• "The restaurant cramped and loud, if I could compare it to anything I’d compare it to eating a pizza in a wardrobe."
• "Food was not allowed to be shared and each customer was forced to order at least one main for only themselves."
• "They told us that to wait so they would give us a table, while waiting we saw that they let some people in straight away, pretty sure that was just because we aren’t white people and they were, I do feel discriminated and that sucks."
• "Tables are too close to each other which may make you uncomfortable."
• "Restaurant very cramped, once in, can't get out."
• "The service is terrible. It’s 4 sth in the afternoon, when there’re lots of tables available and a rude woman staff with straight horizon fringe head insists us to sit closely to another table of customer."
• "The restaurant was not full at all.. it was huge disappointing and disrespectful."