Burger King Reviews Summary

Service

Pros:

• "The staff were so kind and friendly."
• "Staff working 30th Jan 2023 on closing were absolutely wonderful."
• "The staff are friendly and the place is clean."
• "The people who work there are lovely and the service they give is excellent."
• "Night shift staff is really nice and professional."
• "An employee named Hema was so kind and gave me a lot of support."
• "Especially Benedita and Kavya were extremely helpful in assisting us in placing mobile orders."

Cons:

• "By far the worst service I’ve ever had."
• "Staff also rude and forgot order and had to be prompted twice."
• "Staff are miserable and moving at such slow speed."
• "Extremely rude service at the drive through."
• "Aggressive, rude, unprofessional staff."
• "Service and attitude of staff is really bad, took 30mins to prepare an order."
• "Service was appalling.. No enough staff to serve the amount of people that goes there."

Food Quality

Pros:

• "Food delicious."
• "Got exactly what I asked for in good time and food was hot."
• "I got a chilli melt with cheese plus some fries for 2.99. Cheese was oozing and melting and perfect with the jalapeño peppers."
• "Good yummy burgers and fresh chips. Tasted not oily but very crispy."
• "As always the whoppers were delicious!"
• "The burgers are really hot and fresh however it's an excellent service I do recommend to give them a chance."
• "Food was good, actually very hot when it eventually came."

Cons:

• "Worst burger king ever! Was given the wrong order because the staff messed up and they would not change or refund it."
• "Barbeque long burger tasted rank the onion rings were dried up and past their best...the bbq sauce tasted medicinal."
• "1 Burger sent back as it was cold."
• "Food was bad by Burger King standards."
• "Salad quality rubbish. Burgers dry."
• "Every time we have eaten here we have all been ill. Cold food is not acceptable and therefore should not be served."
• "The food is ALWAYS cold here."

Cleanliness

Pros:

• "The staff are friendly and the place is clean."
• "Clean, one soft drinks machine didn't had everything, but the other one did. Clean but small toilets."

Cons:

• "This is the dirtiest place you can find."
• "This place is rotten, food and empty drink cartons and straws. Serving counter was dirty as hell."
• "All tables were dirty as was the floor."
• "The restaurant is always filthy with dirty tables and chairs, most of the chair cushions are cracked and some thorn off, bins overflowing."
• "The shop floor was full of garbage and leftovers from previous customers, and all tables disgustingly dirty."
• "Bathrooms are horrendous. Main floor is dirty to hell, terrible cleaning services."
• "Every table and chair was filthy."

Efficiency

Pros:

• "We happily enjoyed our meal after watching the movie."
• "Ordered, paid and got exactly what I asked for in good time and food was hot (even the chips!)"
• "Fast delivery (depending on the time of the day)."

Cons:

• "They forgot the order I added to the app well in advance."
• "Ten minutes for fast food is not fast food."
• "20 minutes waiting in the drive-thru for a portion of nuggets."
• "Not enough staff - had to wait 40 minutes from placing order to receiving which resulted in me being late to my meeting."
• "Very poor service! I ordered and paid for our food and was told to sit down and they would bring our food over. 45 mins later still no food."
• "These people are so slow I can't even explain the pain I had to go through until I got some undercooked soggy burger."
• "Avoid this branch as it will take you over 40 to 50 mins to be served."

Value

Pros:

• "Could use the app with this one."
• "Download the burger king app for plenty of money off vouchers."
• "They have a self-serve drinks machine with lots of options and unlimited refills."

Cons:

• "Not worth the price."
• "It will be a long time before I spend over £17 for that garbage very disappointed sorry."
• "Super disappointed, the food cold burgers were the size of McDonald's And the price double."
• "It's a lot more expensive than McDonalds."
• "Really bad experience, the bread was stale and the burger was cold even after waiting 15 minutes for it."
• "The burgers are lovely, but really small."
• "Overpriced and disappointing!!"