The Ivy St. John's Wood Reviews Summary

Service

Pros:

• "Service was very friendly and swift, and dish choices huge."
• "Perfect. Food was delicious, service was impeccable and the atmosphere was delightful."
• "Service is generally very good, only two minor things... we told the yellow floral matradee we had a birthday and they normally do a birthday candle, this didn't happen so missed the birthday vibe."
• "The staff make the difference and are willing to explain about the dishes and what they taste like."
• "The manager on duty provided excellent guidance with our order and he delivered exceptional service throughout."
• "Service was great, staff was ready to assist me for any matter."
• "Service was excellent. I had the shepherds pie and though it looks small was excellent and filling."
• "Food arrived fairly quickly, waitress were very lovely. Would definitely go back."

Cons:

• "The service from the waiters and management is appalling."
• "The service was slow, was hard to get the attention of the staff!"
• "But the service from the waiters and management is weak."
• "Service: I'm not sure what was the problem of our waiter but he was very rude."
• "Unfortunately some overcharge did happen as well after not removing food sent back because of allergy."
• "Bad service! The lady checking the reservations and seating people was somewhat unprofessional."
• "However, the service was not that great; the waiters seemed to have too many tables to serve."
• "Unfortunately the service, attentiveness and timing from staff was awful."

Food Quality

Pros:

• "The dishes were prepared, cooked and presented perfectly."
• "Shepherd’s pie is undoubtedly the best in town!"
• "Overall, the food was good but it is not the type of service that you’d expect, won’t be going here again."
• "I expected more from this establishment. Don’t get me wrong, the chefs and mixologist here were amazing."
• "Nicely designed as all of their restaurant. New Zealand wine and Crispy Duck salad is great though."
• "The food and drinks were very good, especially the desserts."
• "Delicious food and incredibly beautiful premises. The place has a fantastic atmosphere."
• "Great menu and reasonably priced."

Cons:

• "One of my favourite places with pleasant vibe and lovely design. This time they changed the menu and my daughter missed her favourite pasta with not much choice as an alternative."
• "The mains I had looked so good reading on the menu but it tasted on the bland end."
• "The food was mediocre to say the best. I had the Chicken Milanese, which was really boring."
• "Starters were good. All was well up until that point. Myself and a friend ordered steaks to be cooked medium. We received steaks cooked well done."
• "My sister and brother in law have begun to take my brother, who is wheelchair bound, to this restaurant."
• "On arrival I was met by a rude waitress who didn't extend a greeting apart from a curt yes, no hello or other greeting."
• "Burger is good, cocktail is a bit pricey, service is poor."
• "The rest of the staff worked well and made sure that customers’ needs were met. The food was good, tasty and nicely served, but there was no 'wow'."