Booths, Ilkley Reviews Summary

Customer Service

Pros:

• "The staff are friendly, helpful and go out of their way to make the experience unforgettable."
• "The shop staff were all neatly dressed, smiling and when spoken to were extremely friendly and helpful with one member of staff taking us half way round the store to locate the item that we were in need of."
• "Staff were all very pleasant."
• "The staff are very friendly can't do enough for you."
• "Most impressive were the staff - cheerful, knowledgeable, helpful and happy."
• "All the staff seem friendly and motivated, clearly this is a well managed store."
• "Store staff are knowledgeable and friendly, and always willing to go above and beyond to be helpful, which is much appreciated by this disabled customer."

Cons:

• "I had the most horrible experience at the caffee shop. The person serving me was rude and offensive! Rubbish customer service, no reply to my complaint at all."
• "Very rude staff who looked like they would struggle to run a bath, never mind make food..."
• "The young man supervising the checkouts was rude, provided poor customer service and when questioned about his mistake he then went to the other members of staff complaining about us whilst infront of us."
• "Rude staff trolley girl no good and scruffy little manager with shirt hanging out and white trainer was very intimidating to my wife and myself won't be going back and would have given no stars if possible."
• "Today I had the worst experience with them! The lady took 17 minutes to show up, another 7 to serve the person in front of me and 8 minutes to get my sandwiches ready!"
• "The young staff were on a go slow snail pace."
• "Old boy behind the Deli counter blew his snotty nose next to the sink and didn’t bother washing his hands despite being right next to it."

Cafe Experience

Pros:

• "The atmosphere was very calm and relaxed which sounds strange when describing a supermarket but there wasn't the usual frenetic pace you find elsewhere."
• "The £4 meal deal was definitely worth it as you can have a sandwich, 2 snacks and a drink."
• "We also had a chance to try lovely lunch at the Booths Cafe. Top star service and amazing staff."
• "Lovely coffee and sandwiches in the cafe."
• "Clean and tidy as ever. Lovely coffee and sandwiches in the cafe."
• "The meal deal at £4.00 for a sandwich, two snacks and a drink is extremely good value."
• "Food was 1st class with prices to match, excellent value for money."

Cons:

• "Tables were not being sprayed and wiped at all after people left."
• "Met a friend for lunch... Never went off of site and got a parking fine for £100."
• "Disgusted. Tried to use Booths card in cafe to get a takeaway drink. Was told no food purchase drink is a charge. So paid. On my way out saw the machine where you normally get this. Why did the lady who served not point this out. Disgusting customer service."
• "Was turned down at the cafe at 1730. Was told they close at 1700. though the signboard said it's open till 1800."
• "The cafe floor was very dirty, messy and rather disgusting."
• "Cafe is disappointing. Waited nearly half an hour for just 1 regular coffee, which was cold when it finally arrived. They were clearly overstretched as customers complaining at the wait for food. Shame as l like to visit the store."
• "Very poor service waiting 30 minutes in a café for a cup of tea and sandwich to be delivered after spending a small fortune on shopping."

Store Layout and Cleanliness

Pros:

• "The car park was good. Loos very clean although the layout was a bit strange, little tricky when more than 2 people need the loo, not much space to move around to wash hands when there is a queue."
• "Trolleys that are clean and wheel where you push them."
• "A beautiful example of a supermarket. We’re fans of Booths products and this store is a delight to shop in. So well laid out, great range, and friendly staff."
• "The fresh produce is always excellent, and everything is laid out invitingly, on what feels like a more human scale."
• "So clean and tidy. Staff always helpful and nothing too much trouble."
• "Loved the aisles/displays. Everything felt so organised."
• "Very clean and tidy store staff friendly and helpful."

Cons:

• "Sorry no...I live in Ilkley and have only visited once. It smells weird. Like it hasn't been cleaned properly."
• "The cafe is a disgrace. Don't use it. It is dirty and not worthy of an upmarket store. I told them this 3/4years ago and was a major refurbishment was planned. Nothing has happened."
• "Cafe shut, coffee machine offline, 3 of 4 self scan machines closed, products not near their price labels, cashier couldn't manage a 'hello' - sort it out!"
• "The self-service tills were not working."
• "The shop is just fine, but the cafe was awful. Tables not cleared. A 20 minute wait after ordering just for a coffee!! Also, the toilets had no toilet paper even though they had just been signed off as being checked."
• "Used gents loo, no way to get in without wiping trousers on front of loo. Store Exit blocked by two trolleys so you have to put up with people bumping into you as they come in."
• "Rude staff trolley girl no good and scruffy little manager with shirt hanging out and white trainer was very intimidating to my wife and myself won't be going back and would have given no stars if possible."

Product Quality and Selection

Pros:

• "Upmarket offering, some lovely produce but the prices reflect this. Saying that, they have some decent offers and are pretty competitive for their ready meals, which are pretty good value for the quality."
• "The flat breads and baked in store breads are excellent and varied, as is the range of fresh olives."
• "This is a quality supermarket with many of the products sold sourced from local suppliers."
• "The meat is superior to even the farmshops!"
• "I got items which I find difficult to buy elsewhere and the vegan and organic ranges are super!"
• "The range of craft beers and wine were excellent and so were the prices!"
• "Butchery and fishmonger counters have fresh, good quality goods and plenty of inspiration for how to prepare them if you want to try something new."

Cons:

• "I bought several items including a steak pie (Clayton Park) which looked homemade but the filling tasted mass produced i.e almost flavourless (nice pastry though)."
• "We had afternoon tea for two but it was disappointing as one or two items were missing, soup and strawberries."
• "Simply put the food was overpriced and average at best."
• "Had a breakfast which was lukewarm, under cooked and overpriced."
• "Purchased some cream scones from this Store (Latham Farms!) and was shocked at how disgusting this product was, both in appearance and taste."
• "Very disappointed that yet again no ecover washing liquid refill and none expected for at least a couple of weeks. Defeats purpose of the exercise as had to but yet another single use plastic bottle."
• "Called at 6pm Friday to buy some flowers on way to visit friends. Absolutely appalling was what we found, wilted and dry. Would never call again. Very disappointing."