Los Gatos Reviews Summary

Staff and Service

Pros:

• "The staff are very friendly."
• "Service was seamless, they waited until we were talking to ask how everything was before we had food in our mouths."
• "Service was really kind."
• "Service was great. Would definitely recommend."
• "Very good customer service."
• "Staff was really friendly and offer good recommendations."
• "Staff were very professional and prompt and also had a great sense of humour."

Cons:

• "Sad to say we felt the atmosphere was lost and the staff just didn't seem to be on it, like not asking if we needed more drinks or food... we had to ask for everything."
• "The services were not very attentive either."
• "A long wait for drinks at start of the meal."
• "We were waiting nearly 40 minutes for a few more dishes that we managed to order after finishing our initial."
• "The waiting staff rush tables."
• "Served by somebody new, and whilst everyone has to learn, it was clear nobody had trained the poor girl, who managed to get everything wrong."
• "Today we were greeted by a most unwelcoming and unfriendly member of staff."

Food Quality

Pros:

• "The food has always been excellent, it's easy to spend vast amounts of money here and while away an afternoon pretending you're in Spain rather than Swindon."
• "The food is spectacular."
• "Everything served was tasty, in particular the garlic prawns and chorizo in red wine."
• "Food was tasty and reasonably priced."
• "Each dish was perfectly cooked and authentically Spanish."
• "The food here is truly authentic, evoking memories long forgotten :)"
• "The tapas selection is outstanding, bursting with authentic flavours and beautifully presented."

Cons:

• "I was very dissatisfied when I got the mini paella as it tasted very bland and it just didn’t taste like paella at all."
• "Very disappointed by the paella, as it had to be pre booked with a deposit I was expecting a fresh dish, instead it was dished up out of plastic tub."
• "The sauce of the patatas bravas had a strange flavour and it didn’t taste good."
• "Very few chicken dishes on the menu, patatas bravas just had a tomato sauce and salad with them and mushrooms were ridiculously heavy on the paprika."
• "The food was poor, I disliked the price I paid for how little I actually received."
• "However, I found many of the dishes to be extremely salty, lacking flavour and, in my humble opinion, ultimately quite unhealthy."
• "The paella was very bland, dry and tasteless."

Ambience and Atmosphere

Pros:

• "Very lively atmosphere, and the staff were very friendly."
• "Nice atmosphere. Great place to go with friends or a group so you can all sample each others dishes."
• "The atmosphere felt to me like someone having a party who sit at separate tables."
• "The atmosphere is great."
• "The cozy ambiance adds to the overall experience."
• "Lovely atmosphere with live guitarist transporting to an authentic Spanish tapas bar."
• "Amazing place for a good vibe, great food and heart warming house red wine."

Cons:

• "The restaurant itself was very noisy, mostly from big groups on adjacent tables, probably due to poor acoustics, and became so loud at times that we couldn't have a decent conversation."
• "Its too packed with little space around the tables."
• "If you have sensitive hearing or autistic children who are easily overwhelmed, this is a no-go."
• "Unfortunately through no fault of the restaurant, a party of young women shrieked very, very loudly and boisterously."
• "It is noisy when in full swing so does not suit a hearing impaired guest."
• "The place is very noisy as sound seems to bounce around."
• "Can be quite noisy in here due to wooden flooring, so a heads up if you're sensitive to sound."

Value and Pricing

Pros:

• "Food was tasty and reasonably priced."
• "The food over here is extremely delicious and quite reasonable."
• "Good value, lovely atmosphere and very friendly and efficient staff."
• "Overall amazing place for very decent price and good vibes."
• "Really nice selection of Tapas. Food was tasty and reasonably priced."
• "Good value for money and well recommended."
• "You get what you pay for, usually."

Cons:

• "Very expensive for what you get and I feel like the quality of ingredients are not justifying the price."
• "If you like paying a lot of money for a little food then you'll like it here."
• "All that said, it does feel slightly overpriced, so maybe better for an Occasion rather than an Everyday lunch."
• "A little on the pricey end, but worth it once in a while."
• "The prices of the food have noticeably increased."
• "The dishes are overpriced and the portions quite small."
• "Decent, if expensive food."