Pall Mall Barbers Fitzrovia Reviews Summary

Category: Barber shop London

Address: 45 Fitzroy St, London, W1T 6EB, United Kingdom

Phone: +442073878787

Rating: 4.8
based on 338 reviews.

Barber Skills and Haircut Quality

Pros:

  • "Romeo is the first barber ever for me where I feel like I look better when I leave the shop."
  • "Elias cuts my hair exactly how I ask for (a surprisingly rare thing in barbers for some reason) and is an all-round top bloke."
  • "The precision and style of his cuts are awesome."
  • "Paul has been cutting my hair and does an amazing job."
  • "His skill and attention to detail are second to none and I've always left a very happy customer."
  • "Ciaran was very good, one of the best haircuts and great customer service."
  • "Very relaxed vibe and a superb haircut thanks to Paul!"

Cons:

  • "Worst service I've seen from a hairdresser. Staff were stuck up."
  • "I just wanted to say it's a standard barbers that does box standard cuts, from my experience anyway."
  • "The cut was a standard one that took 15 odd minutes to do. Nothing fantastic, not stylish at all."
  • "Wasn’t friendly, wasn’t knowledgeable, very imposing and the haircut was terrible."
  • "The woman who cut my hair was perfectly nice, but the conversation couldn't make up for the poor haircut."
  • "Started with bad taste and an unfriendly welcome, ended up with a bad haircut."
  • "Worst haircut I’ve had in my life! Don’t let the high reviews fool you!"

Customer Service and Experience

Pros:

  • "Great that you can easily book a time slot online."
  • "The booking system means I never have to wait."
  • "Every time I have been there, I have had a warm welcome, friendly chat, and most importantly always leave with a great haircut."
  • "The staff are friendly and go out their way to look after you."
  • "The team at Pall Mall Barbers are wonderful!"
  • "The friendly staff make you feel welcome and relaxed making the whole experience completely enjoyable."
  • "The atmosphere and other people working there are absolutely amazing too and makes my time there really enjoyable!"

Cons:

  • "Booking over phone difficult: woman couldn’t hear me due to loud music her end; abruptly cut me off to deal with a walk-in query, which she did in full."
  • "Then got charged £67 for the pleasure. It was so odd I just have to laugh."
  • "Ok haircut I guess, but annoying that they charged me £30 when I clearly stated I wanted a scissors only haircut."
  • "A place to avoid! Every time they have a new barber for you, never the same crew, when things like that happen you know there is something wrong in the company!"
  • "I waited 10min beyond my appointment time and as no interaction or explanation of waiting, I left and won’t return."
  • "Terrible service at very high price."
  • "Poor service. Won't go back."

Salon Atmosphere and Environment

Pros:

  • "Best it’s ever been and so delighted with it and will be back again. Great atmosphere in the salon too."
  • "It felt like getting your hair cut amongst friends!"
  • "It's a beautiful place and I loved the old fashioned traditional environment - refreshing!"
  • "The shop is always clean and well-organized, which is something I really appreciate."
  • "The place itself looks just beautiful, old-school like in a movie."
  • "Can't rate this place highly enough, super cool, super chilled and not super expensive."
  • "The place is clean and well designed with a touch of modernism in the traditional look."

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