La Piccola Italia Reviews Summary

Atmosphere & Decor

Pros:

• "Lovely atmosphere and attentive and professional waiter."
• "If you go expecting to deal with all of this it is a WONDERFULLY warm yet colorful (Aqua mostly) place to sit and eat."
• "Fantastic setting, beautiful surroundings and finishes."
• "Really relaxed atmosphere and great quality food."
• "Its a lovely place, with a relaxed ambience."
• "We loved the roof terrace bar. Loved the atmosphere and the way restaurant was kitted out."
• "The atmosphere is very relaxed somewhere where you can chat and socialize."

Cons:

• "Dessert wise they could do with upping the game a little, especially as you can literally walk out the door straight into a waitrose nextdoor and get a variety of desserts at a fraction of the cost albeit without the atmosphere."
• "Wasn't quite sure on the decor."
• "It wasn't very relaxing."
• "Music horrible but that's possibly inevitable most places still."
• "Decor is confusing itself and we can hear every conversation in the place no matter how softly people talk."
• "On a final, more positive note, we thought the ambience was good and the roof terrace was really lovely, but needed better warning of the high step on the roof terrace."
• "No parking outside unless disabled and only for a hour. Can park in Waitrose or river which is a 2 minute walk."

Service

Pros:

• "Service was excellent and nothing was too much trouble."
• "Had a really good time at La Piccola with the family. Food was very good and enjoyed by us all. Service was good and friendly from restaurant team."
• "Made to feel very welcome by owner and staff."
• "All the staff is being very attentive and they making sure your experience is perfect."
• "The staff were so friendly and accommodating and found us a table at the last minute."
• "The customer service was fantastic. Our wait staff was very attentive and friendly."
• "The staff are fabulous and very attentive."

Cons:

• "We were ignored the whole time."
• "Staff need to be taught how to deal with a complaint more professionally! Very rude…"
• "After waiting 25 minutes sat at our table I eventually pulled up one of the waitresses and asked if we could order drinks and food."
• "Service was appalling, and inattentive, long, long delays, poor quality food when it did arrive."
• "Decent food but the service was extremely poor! We booked a table for 2:00 and as soon as we arrived we were told impolitely 'we stop serving food at 3' before we had even sat down."
• "Not great service..I know that it was busy, but no excuse for a poor night out."
• "Staff were lovely but it did seem there was too many and they were walking back and forth trying to look busy which was quite annoying when your trying to eat."

Food Quality

Pros:

• "Been here on two occasions and have enjoyed both times. Beautifully decorated restaurant in the centre of town serving fantastic authentic Italian food."
• "Had a really good time at La Piccola with the family. Food was very good and enjoyed by us all."
• "The Penne Arabist’s was wonderful."
• "The food was truly excellent."
• "We shared a bruschetta and then we had the Penne Al Forno Della Cassa and the Pizza Rustica, both were very tasty and hot!"
• "Food is authentic Italian which is rare in itself and cooked and presented well."
• "The menu is varied and the quality of the food was excellent."

Cons:

• "When it eventually came it looked and tasted terrible."
• "My daughter ordered the vegan risotto which was tasteless and contained a hair."
• "Odd thing was the dry pizza. Did they leave the tomato sauce off on purpose?"
• "My main of chicken was lovely but wife's duck was rather tough."
• "Pizza needs more of that delicious sauce! Lattes need more coffee."
• "The food we did receive was OK, nothing to set the world on fire, so I wouldn't bother returning."
• "Both steaks were over cooked and looked like road kill."