"The food was so tasty and fresh, I loved the flavours and presentation of it all."
"oh my god! best food i’ve had EVER in york and possibly anywhere."
"Food was served really quickly ✨The food’s surprisingly good and great value for price."
"The food was so good I was surprised it was part of a chain."
"The food is served quite fast and the taste has been adjusted to local taste."
"Insanely delicious & authentic Thai food, absolutely bursting with flavours."
"The food was brilliant and there's no shortage of options, there's almost too much to choose from."
"Food was delicious, great atmosphere, funky decor and nice staff! Can't fault the place, an absolute gem."
Cons:
"Paid £10 for two Boa Buns which were disappointing. The bun holding them together was damp and tasteless."
"The food was average, the papaya salad was sweet rather than spicy."
"Nice looking trendy Asian street food style restaurant... However, the food however is fairly bland."
"We ordered the Penang curry with beef which was tasty, but the chicken satay was underwhelming."
"Kind of disappointing. We ordered the Penang curry with beef which was tasty, but the chicken satay was underwhelming."
"The dishes were average and lacked some authenticity compared with the Leeds branch."
"Fried food was over fried and tasted like old oil."
"The food came within seconds so clearly wasn’t cooked to order."
Service and Staff
Pros:
"Service was very good. A vibrant clean establishment serving amazing food."
"All the staff were friendly and kind and helped us make selections and they did not disappoint."
"Service was fantastic and staff were knowledgeable and helpful."
"The staff really hustle, turning tables, taking and delivering orders."
"Very friendly and patient staff. The food was very good and wasn't long in coming."
"The service was really warm and friendly also, next time we're in york we'll be sure to visit!"
"Staff very friendly, will help you if you are not sure what to choose from the menu."
"Stumbled upon this place... Fast service (not super friendly but didn’t detract any from our experience) and delicious food."
Cons:
"Been twice now... the server actually forgot our drinks for quite sometime."
"Sadly I’m not a local in this city but if I ever come to York again I’ll revisit 😇"
"Unfortunately a big chunk of the pork served with my meal was raw. I did mention this to the manager and she was apologetic."
"Service was really good, staffs were friendly and food was quickly served."
"I was looking forward to eating here as it is so well reviewed and the decor looks great. Unfortunately a big chunk of the pork served with my meal was raw."
"My friend and I visited Zaap for dinner and have a wonderful experience! The service was prompt even on a busy Saturday night."
"The waiters were rushed of their feet..got our starters before our drinks...and the mains came as we were eating our starters so..the table was quite crowded and felt rushed."
"Really disappointed with our meal last night and the service was terrible."
Atmosphere and Decor
Pros:
"They have loads of things on the walls that make you feel you're there including the cart and the little I sent stations they have around."
"Love it! I’ll give the atmosphere and service 💯!"
"Nice spot in York between all the sights. For a chain, the experience and food are really good."
"We visited Zaap for a late lunch on a Tuesday, and it was pretty quiet but still had a pleasant atmosphere."
"Dinner here was amazing! Fantastic atmosphere felt buzzing inside with lots of happy people chatting away."
"Atmosphere is amazing, it's just like a being moved to one of the busy streets of Bangkok."
"The service is friendly and food is served quickly, the decor is very nice, the menu is absolutely massive."
"The decertations within the restaurant itself are above and beyond, with many Thai billboards hanging from the celling."
Cons:
"The ambiance was however very lovely and the service quite fast. Flavour of green Thai milk tea was alright. Very milky and not much tea flavour carrying through."
"Decor is pretty cool, which reminded me of Bangkok. The menu is huge, a little overwhelming."
"Really good food and very friendly staff. Felt a little close to other customers with the set up of the tables."
"This place is like a little piece of Thailand. I'm not sure you'll find a place in York quite like it."
"Misleading closing time. We’d been looking forward to going here having read the reviews."
"We were seated quickly and told to use our phones to view the menu (difficult on my iPhone mini) no option of a paper menu was offered."
"The food came out fast as you'd expect but the quality is still good. Portion size is very good."
"The restaurant was pleasantly busy and orders for drinks quickly taken, then it was wait… wait… keep waiting…."