The Hatters Inn - JD Wetherspoon Reviews Summary

Staff and Service

Pros:

• "Although the staff are friendly they are rushed off their feet."
• "Being confined to a wheelchair, the staff were very helpful by making a space for me so I could meet up with my friends."
• "Despite the difficulties of these times, team/staff were very accommodating and friendly."
• "Staff are always friendly, provided you are polite to them!"
• "Staff were very pleasant and helpful."
• "The service was friendly and polite."
• "We found the staff friendly whilst working under pressure with a very busy pub."

Cons:

• "Didn't mention it at the time, but I was appalled by the Duty managers ill mannered nature."
• "The attitude of the young lady serving us was absolutely disgusting."
• "The person who greeted us was quite rude."
• "Was served by a member of staff who obviously needed more customer service training."
• "I wish someone would teach the kitchen staff how to cook an onion bhaji... burnt on the outside and runny/uncooked in the middle."
• "I usually would give this place 5* but the young lady who was the duty manager was extremely rude."
• "One of the supervisors humiliated me in front of the staff and fellow customers."

Food Quality

Pros:

• "Welcoming, cozy ambience with great food options, even for vegetarians."
• "All our food was lovely and we decided to order deserts too via the app, which went down a treat."
• "The food was right and proper! I had fried chicken with peas and mash. It was really good, and not expensive either."
• "Food came out quickly, piping hot & generous portions."
• "Good fish and chips meal."
• "Food was excellent quality and good value for money - as always."
• "Food was fresh,hot and tasty,I would recommend the veggie curry."

Cons:

• "Ordered 2 traditional breakfasts that came out cold."
• "Sadly not the best visit ordered by app which is great food came back still frozen."
• "Both meals were almost cold and very badly presented."
• "The food was overcooked and didn't look particularly nice."
• "Food consistently comes out over cooker or under cooked or swimming in fat."
• "The majority of the food was cold (mainly the chips)."
• "Had fish and chips and pancakes for sweet, it was a waste of money, fish non existent inside over cooked batter and pancakes (shop bought) stodgy and cold."

Cleanliness

Pros:

• "The toilets were clean and easily accessible."
• "Doing their very best to support track and trace, as well as social distancing. The cleanest I've ever seen it, toilets also very clean."
• "The Hatters itself, is surprisingly spacious inviting, comfy & clean."

Cons:

• "Tables filthy dirty."
• "Dirty cutlery and sticky tables and seats."
• "Absolutely filthy place .. tables piled high with glasses, plates etc.. drinks spilt on tables and floor."
• "Every table was covered in sticky sauces and leftover plates."
• "Almost all the tables were dirty."
• "The few tables that were free hadn't been cleared of plates and glasses."
• "No positive comments regarding cleanliness were found in the reviews."

Management and Efficiency

Pros:

• "Staff seemed a bit overstretched but the manager was very apologetic and offered us a discount or free coffees."
• "Very impressed with their recent covid management implementation."
• "After having new management I would say that this place has improved a lot."

Cons:

• "The managers of this branch need to take urgent action to bring it up to the normal high standards."
• "Friends had to wait over an hour for their food only to be told it had been given to someone else."
• "Our drinks took a very long time to arrive."
• "Service at first was fast but when another load of drinks was ordered 2 staff members had to be told before it was brought out."
• "Not sure where they find the management for this place. Clearly the manager is incapable of dealing with the public as she gets her staff to deal with everything."
• "For me the thing that let it down was the table service was not great."
• "Management don't care even if they serve you and bring it too you. I was treated like a liar."

Ambience and Experience

Pros:

• "Every time we go to bognor we always go into Hatters."
• "The atmosphere was lovely. You could hear the people you were sitting with it was nice and relaxing."
• "They have a wide selection of food & drink reasonably priced!"
• "This is a really busy weatherspoons but with great hardworking staff."
• "All round, this pub is quite simply great value & a great experience."
• "Nice paved outside area with no smoking."
• "Lovely little pub! Customers are very friendly and helpful, staff are clean and tidy with smart uniforms."

Cons:

• "Cheap and cheerful. Needs refurbishing urgently, very tired inside."
• "We were told we could only do that if we sat in opposite sides of the pub which is the most ridiculous thing I've heard."
• "This has to be one of the most depressing pubs I’ve ever visited."
• "It seemed to be quite busy but it was also very dark and not very clean."
• "Shame the other thing wasn't cleaning, at the end of the day its only a wetherpoons so nothing much expected."
• "Had to give one star as you don't have a zero star option, which you should make available."
• "Standard Wetherspoons in terms of cheap food and drink. However part of our order didn’t turn up so one of us had to wait an extra 10 minutes whilst the others ate their food."