Thérapie Clinic - Liverpool Street Reviews Summary

Staff Professionalism and Attitude

Pros:

• "Elsa is amazing! Very thorough and gives you great advice on how to improve your treatment."
• "I have been visiting the Liverpool Street branch for 8 months and always receive wonderful service – everyone is friendly and professional."
• "Andrea made me feel comfortable. She was reassuring & encouraging."
• "Paula is the absolute best. She was so knowledgeable, kind, sweet and accommodating person."
• "The lovely lady (sorry forgot her name!) who did my laser hair removal yesterday is so nice and professional."
• "The staff member that looked after me was so professional, attentive, thorough and discrete."
• "Had the best care and treatment from Diana."

Cons:

• "Worst customer service ever. Turned up to my appointment to be told they forgot to tell me they need to cancelled."
• "Secondly, the customer service is appalling."
• "I had a really bad experience with Andreea, I was in big pain from the laser and asked if she could turn down the level and she was very unresponsive and not understanding."
• "In the last appointment I was served by Birgyul... She just didn’t seem happy doing the job."
• "The guy who done my treatment was quite rude when I said I was just there for one area of botox."
• "I felt that the behaviour of staff was quite appalling."
• "The customer service I encountered was nothing short of terrible."

Service Quality and Results

Pros:

• "Already can see amazing results."
• "Will definitely have all my treatments in this branch under her care."
• "The laser treatment was great and pain free."
• "I really liked my treatment with thérapie Clinic and the results are amazing after my 6 sessions."
• "The treatment was painless and the consultant was so warm and considerate."
• "She is very thorough and makes sure I am seeing progress."
• "Expect cleansed, clarified and brightened skin."

Cons:

• "I bought a set of 10 sessions and have already done 8 of them. To be honest, I'm not happy with the results."
• "After going home from the session I found some ingrown hair that I must have missed while shaving in my legs and arm is still there without being burnt."
• "Bought 10 sessions online, on the day of the appointment I was told I could not complete the session as need to wait 6 weeks given I have a tan."
• "I have booked 6 sessions of laser, bikini and underarms. I finished all of them, one session every month, following their advice, but I saw zero results."
• "The results in my intimate area has not been good at all and almost feels like I have not got my moneys worth."
• "All fake reviews! I was promised high setting laser as I've already done other sessions elsewhere but after paying the out the setting lower!"
• "My results was almost not visible and the girl she was working with me didn't do precise job at all."

Clinic Environment and Hygiene

Pros:

• "Clinic is really clean and decorated in lovely calming colours."
• "The treatment room was very clean and cool."
• "The venue was clean and the reception area smelled lovely, like a spa. very relaxing."
• "Clean and welcoming beauty parlour."
• "The treatment room was clean, thoughtfully warm."