Phoenix Treatments & Beauty Eco Spa & Massage Brighton Reviews Summary

Massage Experience

Pros:

• "This massage was just what I needed. Mia was excellent - perfect pressure, very friendly and made the room into a super relaxing atmosphere."
• "The massage itself was an experience. Millie has a knack for it as I slowly started feeling more relaxed and comfortable."
• "The massage was personalised brilliantly to focus on certain areas. Pressure was perfect!"
• "Feeling fantastic straight afterwards and have already booked in for another upper body deep tissue massage."
• "It was my first time getting a massage but Millie made me feel completely at ease. I left feeling recharged."
• "I had the diamond dermabrasion today with Lorraine. She made me feel really relaxed and talked me through the treatment."
• "Absolutely heavenly massage! Millie was really attentive to my needs."
• "I had Caitlin for my full body deep tissue massage. She was very welcoming and the massage was just wonderful!"

Cons:

• "It was a rather careless massage. I noticed that as I was the last customer of the day, the therapist was not very enthusiastic."

Facial Treatments

Pros:

• "I had a wonderful bespoke facial with Milly. As an older client she made me feel so comfortable."
• "Millie made my facial experience, relaxing with the perfect environment settings."
• "A lovely experience and treatment! Millie was friendly and welcoming, asked me about what my skin goals were."
• "I had a mattifying facial with Caitlin. The treatment felt incredibly holistic and mindful."
• "My skin looks glowing and feels much less clogged now. Lorraine was 10/10! Will definitely be back."
• "I had a deluxe pedicure and Millie did a fantastic job on my feet that hadn't seen daylight for months!"
• "I had a mattifying facial with Caitlin. The treatment felt incredibly holistic and mindful."
• "The hydra facial itself was brilliant - I felt very relaxed and have come away with brighter and more hydrated skin."

Cons:

• "I noticed how uneven the wax was, and that loads of hairs had not been removed at all, not even in the cleanup with tweezers."
• "The massage and facial were very relaxing, however I left feeling very oily and my hair was so greasy after the scalp massage."

Customer Service

Pros:

• "Return customer, this has to be my favourite spa I've ever been to."
• "Really lovely and friendly. I was late due to traffic and they still managed to squeeze me in."
• "Millie was an amazing host, she was tentative, insightful, and provided a wonderful experience."
• "I had a excellent experience from Start of my treatment to the end of my pedicure which was done by Caitlin."
• "Lauren was so great! From start to finish she was extremely friendly and explained everything to me."
• "I had a excellent experience from Start of my treatment to the end of my pedicure which was done by Caitlin."
• "Millie and Lorraine were very welcoming and friendly upon arrival."
• "Those who worked there were extremely lovely and friendly people. They made us feel really comfortable."

Cons:

• "Very unprofessional. Would not recommend booking any appointments here. They cancelled on my partner and I last minute."

Ambience and Atmosphere

Pros:

• "The oils and smells were beautiful too. The heated massage table was such a great added touch."
• "I really liked the added touch of the salt lamps in the treatment room, I have one at home and it makes me feel very calm."
• "The room had a nice vibe, with the relaxing music, the nice scented aromas, not too warm not too cold and the bed was comfortable."
• "I had a wonderful aromatherapy sinus massage with Sasha today. It was the first time I’ve visited Phoenix and I was not disappointed!"
• "Amazing massage done by Millie soo relaxing. The atmosphere of the room was soo nice and homely."
• "All the products smelled so nice, the pressure was spot on and I’ve left feeling like a different person."
• "The room was lovely and warm and especially liked the heated massage table."
• "The interior was just as the photos online, perfectly lit with a cute little fireplace and mantle."

Cons:

• "There was some hoovering outside the room but not a major distraction and I still almost felt asleep with the rhythmic massage."