Bodyworks Edinburgh Reviews Summary

Therapist Expertise and Knowledge

Pros:

• "Alessia is clearly highly knowledgeable and knows exactly what areas to focus on."
• "Had my first session with Matt. Nice friendly guy, and obviously knows his stuff."
• "Steven was professional, friendly and clearly know his stuff!"
• "Yair is incredibly skilled and got rid of all the pesky knots in my back and shoulders."
• "Aranzazu is brilliant at her job! She took the time to understand what was happening on the left side of my body and was able to diagnose and pinpoint the problem areas to start fixing the issues - I already feel so much better!!"
• "Nicki was extremely knowledgable and friendly."
• "Mel was very knowledgeable and very firm. I've been to a couple of others to attend to my shoulder issue but none that have gone through it so systematically. Also gave me some follow on exercises."

Cons:

• "I don't think she is doing the job properly, she didn’t use enough power to stretch my muscle."

Customer Service and Environment

Pros:

• "The place is lovely bright and very clean."
• "The receptionist, Laura, was very friendly and it was incredibly clean."
• "Staff are professional and place is super clean."
• "The atmosphere is always welcoming and instantly relaxing!"
• "Bodyworks is a clean, relaxing professional environment and I was made to feel comfortable at all times."
• "The customer service from bodyworks from initial enquiry to signing out is outstanding."
• "Even when e-mailing or phoning re appointments and queries, they are friendly, helpful, warm and welcoming!"

Cons:

• "Waited for 15 minutes in a corridor and no one came or even knew I was there for that long."

Massage Experience

Pros:

• "The massage was so lovely and relaxing, I will definitely be booking in again!"
• "Easily the best massage I have ever had in my life and felt fantastic after."
• "Left feeling instant relief and relaxed."
• "The massage was excellent and very relaxing - focusing on the head as well as neck, shoulders and arms."
• "Ashleigh made me feel so comfortable, she was the perfect amount of chatty and friendly and the massage was the perfect pressure."
• "Absolutely fantastic deep tissue massage - the best massage I've ever had and it really helped to release some of the knots in my shoulders."
• "The remedial massage was highly effective and I'd recommend her to anyone."

Cons:

• "One of the worst massage experiences I’ve had. I booked a “relaxation” treatment and discussed this with the therapist beforehand. The experience was anything but relaxing."
• "Feeling terrible and a waste of time and money."

Additional Services and Advice

Pros:

• "I was very happy with the service and the additional advice given on how to improve my core strength."
• "I was given helpful advice on how to prevent the cause of pain in the future as well as some stretches."
• "She gave me great advise on a shoulder problem that I have been troubled with for a long time."
• "Alessia is also brilliant at showing me new stretches to try which can support after each workout."
• "She particularly helped me with my tension headaches, and was very knowledgeable, taking time to show me exercises that helped greatly."
• "Carried out a very thorough diagnosis of shoulder injuries I have."
• "I was given further advice on how to get the most of the massage later that day and also given a few exercises for my needs."

Cons:

• "I would like it to be easier to get hold of someone on the phone as I have been paying for their treatments with a company credit card."

Booking and Accessibility

Pros:

• "I would definitely recommend and really appreciate that it’s open on a Sunday."
• "The online booking service is very easy to use and allows you to see all available time slots."
• "Extra bonus for fantastic online booking system allowing me to grab a last minute appointment."
• "The premises is handy in the city centre and easy to find."
• "Booked online and clarified that it was for 2 people on the phone with very friendly and professional service."
• "Last minute booking easily arranged on-line for some urgent attention to a very painful tight shoulder and neck and upper arm."
• "Got in contact to keep me updated."

Cons:

• "I paid for a 60 minute massage and got 45 minutes."