Address: 28a Swan St, Manchester, M4 5JQ, United Kingdom
Phone: +447415831969
Rating: 4.2
based on 128 reviews.
Staff Attitude and Customer Service
Pros:
"The experience was quite accommodating, and we felt at ease throughout the entire process."
"Francisco was very attentive and made sure I was enjoying the massage at all times."
"Staff are really friendly. Had the deep tissue massage and she was great."
"The receptionist (Debi) made me welcome, can't wait to go back 😊."
"The staff at reception was really cheerful and nice."
"The receptionist was very friendly and welcoming."
"The receptionist was very helpful, friendly and professional."
"The receptionist was lovely and I’ve been here twice and the two massages were amazing!"
Cons:
"The receptionist really needs to work on that attitude, many complaints about her."
"From the 1st second, the person answered the phone, and the attitude and voice tone was very rude."
"The receptionist (or whoever takes the calls) has a really bad attitude and is very rude."
"Each time I call I’m greeted with attitude on the phone."
"The woman was extremely extremely rude and told me I’d already booked for the time."
"The receptionist was quite rude and defensive, with no real empathy or concern."
"We were at no point told that this was the case. No warning and nothing telling us that the paperwork would eat into the time."
"The lady thinks it’s okay to comment on one of the customers skin who had a pre- existing skin condition."
Massage Quality and Therapist Professionalism
Pros:
"I had an amazing massage by a therapist called Francisco."
"I felt better for several days afterwards, especially using the Anisa recommended to maximise the results."
"I’ve had Deep Tissue Massage from both Daisy and Monica and they were both incredible."
"Had the deep tissue massage and she knew exactly where my pain points were."
"I had a back massage with Alina and it was the best massage experience I’ve ever had."
"Visited today for a deep tissue massage with my partner. The ladies were lovely, knowledgeable too."
"Had a very good deep tissue massage by Daisy who knows exactly where my tension is."
"Maria was fantastic! I'm sure therapist doesn't come under her job description, but for today she sure helped me."
Cons:
"One of the masseuses was coughing the entire time — the type of deep, phlegmy cough of someone who was clearly sick."
"Her phone also vibrated multiple times, right beside my head. It was impossible to relax or enjoy the massage."
"My sister had an uncomfortable encounter with a male masseuse who made her feel extremely uneasy throughout the session."
"Very poor massage. Easily in the bottom 5% of massages I've had. Rushed and only went for 45 min."
"Half-hearted massage and I’m pretty sure the masseuse was falling asleep during it."
"Had a facial with Lola, she was so accommodating and was genuinely very experienced."
"Ok how do i explain this...... By entire body is in pain even after one day and I'm on pain killer...."
"Dirty, unprofessional and terrible customer service from receptionist. The massage was also the worst I've ever had."
Booking and Cancellation Policies
Pros:
"Booked an appointment through groupon weeks in advance."
"Booked via treatwell last minute appointment only 2 hours in advance."
"I booked a massage for my mum and I following the amazing reviews online."
"Booked a massage for today at 5pm. I was running 5 minutes late so had the courtesy to ring and let them know."
"Booked through groupon, at the beginning i was asked to fill a paper where i would NOT like to have massage."
"Visited for the first time this evening and had one of the best deep tissue massages I've ever had."
"Booked a massage for my fiancé and the night before I got a call saying they needed to cancel due to lack of staff."
"Such a great experience! The receptionist was very friendly and gave me hints for free parking too."
Cons:
"24hrs cancel policy when you book the same day and try to cancel minutes after is ridiculous."
"My issue with the venue itself was that somebody or several people clearly smoke inside the whole building and that recently!"
"Booked a couple massages for my partner and I. The massage was extremely painful for both of us."
"We lost £50 in this booking error on our 5th wedding anniversary because neither Treatwell nor Manchester Massage were willing to rectify the booking for us."
"Contacted to see if they could except a last minute appointment, told the earliest appointment was at three thought I’d ask if a walking would be possible."
"I telephoned today enquiring re suitable appointment times around 3pm. Unfortunately I found the receptionist (not Suzanne) to be very abrupt and rude."
"We called to say we would be a little late and were told this would be ok. Arriving at 12:10 for a 12pm apt."
"If you want to have your self esteem ruined please go here."